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Unable to reconnect to View over PCoIP

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Today I had a weird anomaly occur within our VMWare View environment.  It started at around 9:45am and seem to resolve/clear it self at about 10:10am.

 

I had about 70 users connected at the time.  All of a sudden users who disconnected were not able to reconnect and users who were trying to connect were not able to connect.  Their view clients just timed out.  Users who were already connected stayed connected and continued to work without interruptions.

 

The event viewer on the connection server show multiple error for view. These repeated within the affected times and the affected desktops:

 

Log Name:      Application
Source:        VMware View
Date:          5/29/2012 9:41:41 AM
Event ID:      104
Task Category: VMware View
Level:         Warning
Description:
(SESSION:8DC773B6A8AB935C2434F0CBB1442178;F3DD2C7361EB9D2206BBBC5F8353F16D) sendMessage return NO DATA

 

Log Name:      Application
Source:        VMware View
Date:          5/29/2012 9:41:41 AM
Event ID:      104
Task Category: VMware View
Level:         Warning
Description:
(SESSION:8DC773B6A8AB935C2434F0CBB1442178;F3DD2C7361EB9D2206BBBC5F8353F16D) sendMessage SSPI failed, no valid response

 

Log Name:      Application
Source:        VMware View
Date:          5/29/2012 9:44:01 AM
Event ID:      104
Task Category: VMware View
Level:         Warning
Description:
Java Bridge Managed failed on bin->sBinary = (size_t)env->GetDirectBufferCapacity(bytebuffer)

 

Log Name:      Application
Source:        VMware View
Date:          5/29/2012 9:44:01 AM
Event ID:      104
Task Category: VMware View
Level:         Warning
Description:
Exception in BagConv::binaryFromJava

 

Log Name:      Application
Source:        VMware View
Date:          5/29/2012 9:44:01 AM
Event ID:      104
Task Category: VMware View
Level:         Warning
Description:
(SESSION:8DC773B6A8AB935C2434F0CBB1442178;F3DD2C7361EB9D2206BBBC5F8353F16D) sendMessage SSPI failed

 

Log Name:      Application
Source:        VMware View
Date:          5/29/2012 9:45:02 AM
Event ID:      104
Task Category: VMware View
Level:         Warning
Description:
(SESSION:8DC773B6A8AB935C2434F0CBB1442178;F3DD2C7361EB9D2206BBBC5F8353F16D) User XXXXX\xxxxxx could not be connected to existing session for desktop "MY-POOL". Machine cn=c9d1474f-0970-4f4b-a5a2-0e2e71ac0481,ou=servers,dc=vdi,dc=vmware,dc=int does not support protocols [PCOIP]: The requested protocol is unavailable at this time

 

The errors again repeated for the different session basically all stating the same just with different session.

 

It's a weird one that I cannot find answers to as to what caused this to occur. If anyone can shed some light on this, it would be great!

 

Thanks,

 

Larry B.


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