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Secure Gateway

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Hi there,

 

We have a mix of zero clients and software clients, and I'm having an issue where internal software clients seem to be tunnelling through the PCoIP Secure Gateway of the internal connection servers, instead of connecting directly to the desktops. This works until we try and do maintenance on our connection servers, as the software clients get disconnected when we restart a connection server.

 

In the example below, the top one is a software client, the bottom is a zero client.

Sessions.png

 

Our internal connection servers do not have the 'Use PCoIP Secure Gateway' checked as per below.

Connection Server.png

 

Anyone have any idea why this is occurring? Can the behaviour be changed so the software clients do not tunnel through the connection servers, or is this the expected behaviour?

 

We are running View 5.1, connecting to Win 7 VMs with 5.1 agent.

 

Thanks


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