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Agent unreachable

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Within a pool, we have the required 1 desktop available at all times set, however that desktop always shows as agent unreachable. It can be powered down, at which point it will show as Provisioned, but once powered up, it shows as Agent Unreachable. If any other desktops are added, it always shows the available powered up desktop as Agent Unreachable. Is there a way of resolving this, hopefully that doesn't involve taking any too drastic action with the pool itself.


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