We have a handful of users that will randomly get disconnected from their view sessions and when they try to log back in it either gives them an error that the desktop cannot be contacted or it gives them a new virtual machine. When looking in View Admin, their original desktops shows them as disconnected. We are able to remote desktop to their vm.
Setup:
Dell fx100 pcoip zero clients
Vmware Horizon View 5.2
Floating pool
Pool settings only allow 1 session.