Greetings,
We have recently upgraded from View 5.0 to 5.2 and have encountered a frustrating problem with audio pass-through. We are using Aastra 6725ip voip handsets, tethered via usb, in conjunction with MS Lync 2010. This configuration facilitiated data and authentication integration with the View session, while keeping voice (voip) traffic local to the handet and independat of the View session.
Prior to the upgrade audio passed directly to the local (default) audio device on the client workstation (Windows 7) without incident. Since the upgrade audio no longer plays locally on the client while the Aastra handset is rediected into the View session. In both scenarios the default audio devices have remained unchanged in both the client and the vm.
I have tried, via Group policy, splitting and excluding the 'audio-out' interface of the handset which does then let audio pass-though to the local audio device as before. However, this configuration now prevents the handset tethering from working!
It would appear that I am an an impasse, with either no audio, or notethering. Is there anyone out there who can shed light onto what has changed to that I am able to either restore the orginal functionality we had in 5.0, or alternatively, offer any guidance or assistance on how I can acheive this by other means.
Thanks in advance,
Steve.