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Virtual hardware goes missing after pool reprovision

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I require the use of a virtual COM port within my View Horizon virtual Windows 7 Desktop. The virtual COM port software and virtual hardware are installed individually to each replica Desktop. The virtual software/hardware is provided by Digi (digi.com) and works very well inside my Windows 7 virtual desktop. It creates a COM port under "Device Manager" within the operating system. However, when I reprovision my desktop pool within View Composer all the desktops lose their virtual COM port. This is a problem, because each user has a uniquely configured virtual COM port.  Any suggestions on what to do? I've also reached out to Digi for assistance.

 

Thanks for your assistance


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