We've recently had an issue where a couple of our View users are getting disconnected. This one in paticular is connecting through the View Client 5 to a Windows 7 machine. Her client just closes on her - afterwards she is able to log back in and everything seems to be working fine. I've noticed some disconnects in her PCoIP and Agent logs which I'll paste below but I'm having trouble figuring out where the issue is. Has anyone seen this before or know which direction I should be looking in? I appericiate any help.
PCoIP Log:
06/06/2012, 13:35:05.344> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1351, plateau = 1152.0, avg tx = 3.2, avg rx = 5.5 (KBytes/s)
06/06/2012, 13:35:05.344> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/024155 T=000580/028340/005125 (A/I/O) Loss=0.00%/0.00% (R/T)
06/06/2012, 13:35:15.044> LVL:2 RC: 0 MGMT_IMG :log: cur_s 87 max_s 120 bwc 0.01 bwt 9.50, decode rate est (MBit/sec) - 0.66
06/06/2012, 13:35:15.044> LVL:2 RC: 0 MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:SoftPCoIP, Disp_2:Disabled, Disp_3:Disabled
06/06/2012, 13:35:15.044> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): tbl 0 fps 0.70
06/06/2012, 13:35:15.044> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): delta bits encoded: 663755, delta build bits encoded: 76796.
06/06/2012, 13:35:15.044> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): bits/pixel - 0.59, bits/sec - 22129.21, MPix/sec - 0.04
06/06/2012, 13:35:15.044> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): fps 0.00
06/06/2012, 13:35:15.044> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
06/06/2012, 13:35:15.645> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 26, variance = 51, rto = 177
06/06/2012, 13:35:20.554> LVL:2 RC: 0 MGMT_SCHAN :scnet_recv: No bytes to receive - socket has been closed.
06/06/2012, 13:35:20.554> LVL:2 RC: 0 MGMT_SSIG :OPEN: SSIG received EVENT_SCHAN_LOST (PRI: 0)
06/06/2012, 13:35:20.554> LVL:2 RC: 0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used
06/06/2012, 13:35:20.554> LVL:2 RC: 0 MGMT_IMG :Resetting encoder (reset_type=0)
06/06/2012, 13:35:20.554> LVL:1 RC: 0 MGMT_DDC :mgmt_ddc_fcc_callback: queuing TERA_MGMT_FCC_EVENT_RESET [pri=0]
06/06/2012, 13:35:20.554> LVL:2 RC: 0 MGMT_VCHAN :app_reset: Session has been dropped. Forcing all channels to close!
06/06/2012, 13:35:20.555> LVL:1 RC:-500 VGMAC :tera_sock_recv() failed - Socket operation on non-socket (10038)!
06/06/2012, 13:35:20.555> LVL:2 RC: 0 VGMAC :PCoIP UDP RX thread exiting
06/06/2012, 13:35:20.555> LVL:1 RC:-500 MGMT_PCOIP_DATA :INIT: Peer has reset our PCoIP connection. Aborting session ...
06/06/2012, 13:35:21.554> LVL:2 RC: 0 MGMT_IMG :Image stats: Elapsed session time = 846 seconds
06/06/2012, 13:35:21.554> LVL:2 RC: 0 MGMT_IMG :Image stats: Total=0.156084 Lossy=0.0286451 Lossless=0.115832 Build=0.0116523 (Lossy 0) Cache=0 Mbps
06/06/2012, 13:35:21.554> LVL:2 RC: 0 MGMT_IMG :Image stats: Lossy=0.0113476 Color=0.0618513 Bkgnd=0 Cache=0 Mpps
06/06/2012, 13:35:21.554> LVL:0 RC: 0 IMG_FRONTEND :close_displays: reset SVGADevTap.
06/06/2012, 13:35:21.555> LVL:2 RC: 0 MGMT_IMG :CODEC: State change from CODEC_RUNNING to CODEC_DISABLED
06/06/2012, 13:35:21.556> LVL:2 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_LOST, disconnect cause (0x0)
06/06/2012, 13:35:21.556> LVL:2 RC: 0 SERVER :server main: cb_notify_session_status called (mask 0x80) with tera_disconnect_cause (0x0)
06/06/2012, 13:35:21.556> LVL:2 RC: 0 SERVER :server main: TERA_MGMT_SYS_SESS_EVENT_LOST.
06/06/2012, 13:35:21.556> LVL:2 RC: 0 SERVER :connection_closed: code = 3.
06/06/2012, 13:35:21.556> LVL:1 RC: 0 VGMAC :Session stats: Average TX=0.183779 average RX=0.0204297 (Mbps) Loss=0.00%/0.02% (R/T)
06/06/2012, 13:35:21.556> LVL:2 RC: 0 MGMT_SYS :Session lost!
06/06/2012, 13:35:21.556> LVL:2 RC: 0 MGMT_SYS :********************************************************
06/06/2012, 13:35:21.556> LVL:2 RC: 0 MGMT_SYS :********************************************************
06/06/2012, 13:35:21.556> LVL:2 RC: 0 MGMT_SYS :********************************************************
06/06/2012, 13:35:21.556> LVL:2 RC: 0 MGMT_SYS :********************************************************
06/06/2012, 13:35:21.556> LVL:2 RC: 0 SERVER :server mailbox: MBX_SHUTDOWN with agent disconnect reason code (0x0)
06/06/2012, 13:35:21.556> LVL:2 RC: 0 SERVER :server mailbox: Stopping mailbox message loop
06/06/2012, 13:35:21.557> LVL:2 RC: 0 SERVER :server main: got terminate application message
06/06/2012, 13:35:21.557> LVL:2 RC: 0 SERVER :server main: exiting
06/06/2012, 13:35:21.557> LVL:2 RC: 0 SERVER :server cleanup: tearing down pcoip with agent disconnect reason code(0) and waiting
06/06/2012, 13:35:21.559> LVL:1 RC: 0 SERVER :map_agent_to_tera: DISCONNECT_GENERIC -> TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC
06/06/2012, 13:35:21.559> LVL:0 RC: 0 MGMT_SESS :Tearing down the session
06/06/2012, 13:35:21.560> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Server'.
06/06/2012, 13:35:21.588> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Server' is closed.
06/06/2012, 13:35:21.588> LVL:1 RC: 0 MGMT_VCHAN :=> Successfully exited all the VChan plugins
06/06/2012, 13:35:21.589> LVL:2 RC: 0 SERVER :server cleanup: detaching inputdevtap
06/06/2012, 13:35:21.590> LVL:0 RC: 0 EXTERN :input_devtap ==> Impersonating user TESTDOMAIN\TestUser.
06/06/2012, 13:35:21.590> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapResetKeyboardLayout: Unable to get list of requested layouts.
06/06/2012, 13:35:21.590> LVL:2 RC: 0 SERVER :server cleanup: closing mailboxes
06/06/2012, 13:35:21.590> LVL:2 RC: 0 SERVER :server cleanup: freeing argument copy
06/06/2012, 13:35:21.590> LVL:2 RC: 0 SERVER :server cleanup: cleanup complete
View Agent Log:
13:35:22,181 INFO <972> [LogonUI] Program 'LogonUI - Windows Logon User Interface Host' started, version=6.1.7601.17514 (win7sp1_rtm.101119-1850), pid=1960, buildtype=release, usethread=0, closeafterwrite=0
13:35:22,276 INFO <Main Thread> [wsnm_desktop] Session DISCONNECTED:, user TESTDOMAIN\TestUser, client=(null), connectionId=7FD14BA15C035BC8D646A66616A9B432, userDn=cn=s-1-5-21-1234452672-2052729532-1233803906-103039,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int
Debug Log:
2012-06-06 13:35:20,554 DEBUG <4568> [pcoip_server_win32] VChanServerHost::SignalConnectionEvent: Signaling event 'Global\PCoIP_VChan-Disconnect'
2012-06-06 13:35:20,555 DEBUG <4568> [pcoip_server_win32] VChanServerHost::SignalConnectionEvent: The 'Name' key doesn't exist for addin 'Dynamic VC'.
2012-06-06 13:35:20,556 DEBUG <VChanConnectionMonitor> [spoolsv] VChanAPI::ProcessConnectionEvent(): removing all pcoip callback info due to disconnect
2012-06-06 13:35:20,556 DEBUG <VChanConnectionMonitor> [TPAutoConnect] VChanAPI::ProcessConnectionEvent(): removing all pcoip callback info due to disconnect
2012-06-06 13:35:20,556 DEBUG <MessageFrameWorkDispatch> [TPAutoConnect] pcoip_vchan_connect_callback(): ignoring event because it will be delivered by the connection monitor
2012-06-06 13:35:20,556 DEBUG <MessageFrameWorkDispatch> [spoolsv] pcoip_vchan_connect_callback(): ignoring event because it will be delivered by the connection monitor
2012-06-06 13:35:20,597 DEBUG <MessageChannel ReceiveThread> [wssm_usb] USB channel callback: remoteName: wswc incoming: true local: false opened: false
2012-06-06 13:35:20,597 DEBUG <MessageChannel ReceiveThread> [wssm_usb] Stopping Virtual USB subsystems.
2012-06-06 13:35:20,597 DEBUG <MessageChannel ReceiveThread> [wssm_usb] Stopping USB forwarding thread
2012-06-06 13:35:20,598 DEBUG <UsbForwarderThread> [wssm_usb] Failed to retrieve data from hub
2012-06-06 13:35:20,598 DEBUG <UsbForwarderThread> [wssm_usb] Exiting Hub thread
2012-06-06 13:35:20,598 DEBUG <MessageChannel ReceiveThread> [wssm_usb] Stopped USB forwarding thread
2012-06-06 13:35:21,560 DEBUG <1824> [pcoip_server_win32] MessageFrameWork Worker Shutdown,-SERVER, Channel=00000000
2012-06-06 13:35:21,561 DEBUG <NodeManagerWatcher> [pcoip_server_win32] ChannelCallbackEx: remoteName:"wsnm" incoming:false local:true opened:false
2012-06-06 13:35:21,561 DEBUG <NodeManagerWatcher> [pcoip_server_win32] Closed outgoing SharedMemory channel to machine W7TESTCOMPUTER.testdomain.com, user TESTDOMAIN\W7TESTCOMPUTER$
2012-06-06 13:35:21,561 DEBUG <MessageChannel ReceiveThread> [MessageFrameWork] MessageFrameWork Worker Shutdown OnChannelDelete,-SERVER
2012-06-06 13:35:21,561 DEBUG <MessageChannel ReceiveThread> [wssm_usb] USB channel callback: remoteName: PCoIP Virtual Channels incoming: true local: true opened: false
2012-06-06 13:35:21,561 DEBUG <MessageChannel ReceiveThread> [MessageFrameWork] Closed incoming SharedMemory channel from machine W7TESTCOMPUTER.testdomain.com, user TESTDOMAIN\W7TESTCOMPUTER$
2012-06-06 13:35:21,588 DEBUG <1824> [pcoip_server_win32] pcoip_vchan_plugin_server_exit(): unloaded
2012-06-06 13:35:21,656 DEBUG <4620> [wsnm_desktop] PCoIP connection closed: hndl 0x17 code 3
2012-06-06 13:35:21,656 DEBUG <4620> [wsnm_desktop] PCoIPCnx::OnConnectionClosed
2012-06-06 13:35:21,656 DEBUG <4620> [wsnm_desktop] Console session needs to be disconnected
2012-06-06 13:35:21,936 DEBUG <MessageFrameWorkDispatch> [ws_vmx] Rpci: Sending request='machine.id.get '
2012-06-06 13:35:21,937 DEBUG <MessageFrameWorkDispatch> [ws_vmx] Rpci: Sent request='machine.id.get ', reply='vdi.broker.useSvi=1;vdi.broker.brokerPublicKey=MIHxMIGoBgcqhkjOOAQBMIGcAkEA/KaCzo4Syrom78z3EQ5SbbB4sF7ey80etKII864WF64B81uRpH5t9jQTxeEu0ImbzRMqzVDZkVG9xD7nN1kuFwIVAJYu3cw2nLqOuyYO5rahJtk0bjjFAkBnhHGyepz0TukaScUUfbGpqvJE8FpDTWSGkx0tFCcbnjUDC3H9c9oXkGmzLik1Yw4cIGI1TQ2iCmxBblC+eUykA0QAAkEAix8N8qnKhlmpqXPYhIvunFkkBq98C1yy1/M+7nB/DhQRk725pKECR/EzDM8XmmCS7GAPkzPyirwm5OBmtf9Nxw==;vdi.broker.brokers=wtview1.testdomain.com wtview2.testdomain.com wtview3.testdomain.com ;vdi.broker.agentIdentity=agent/8c72be04-2acf-474d-99d4-63ad11f5a9ee;vdi.broker.agentPrivateKeyHash=vwQ5o8g4WMu2fKML88rd5A==;vdi.broker.itemDn=cn=8c72be04-2acf-474d-99d4-63ad11f5a9ee,ou=servers,dc=vdi,dc=vmware,dc=int;vdi.broker.asyncSessionSeconds=150;vdi.broker.brokerPublicKeyHash=LiTSvGJj1Lu0chq5DRBODQ==;vdi.broker.singleuse2=0;vdi.broker.msMode=OFF;vdi.broker.agentPrivateKey=MIHGAgEAMIGoBgcqhkjOOAQBMIGcAkEA/KaCzo4Syrom78z3EQ5SbbB4sF7ey80etKII864WF64B81uRpH5t9jQTxeEu0ImbzRMqzVDZkVG9xD7nN1kuFwIVAJYu3cw2nLqOuyYO5rahJtk0bjjFAkBnhHGyepz0TukaScUUfbGpqvJE8FpDTWSGkx0tFCcbnjUDC3H9c9oXkGmzLik1Yw4cIGI1TQ2iCmxBblC+eUykBBYCFAyyetwuHCUniyxL+ttCIpyxluZt;vdi.broker.disconnecttimeout=540;vdi.broker.singleuse=0;vdi.broker.useSysprep=0;vdi.broker.poolDn=cn=or-fraudbsa,ou=server groups,dc=vdi,dc=vmware,dc=int', len=1262, status=1
2012-06-06 13:35:22,181 INFO <972> [LogonUI] Program 'LogonUI - Windows Logon User Interface Host' started, version=6.1.7601.17514 (win7sp1_rtm.101119-1850), pid=1960, buildtype=release, usethread=0, closeafterwrite=0
2012-06-06 13:35:22,184 DEBUG <972> [LogonUI] Rpci: Sending request='machine.id.get '
2012-06-06 13:35:22,184 DEBUG <972> [LogonUI] Rpci: Sent request='machine.id.get ', reply='vdi.broker.useSvi=1;vdi.broker.brokerPublicKey=MIHxMIGoBgcqhkjOOAQBMIGcAkEA/KaCzo4Syrom78z3EQ5SbbB4sF7ey80etKII864WF64B81uRpH5t9jQTxeEu0ImbzRMqzVDZkVG9xD7nN1kuFwIVAJYu3cw2nLqOuyYO5rahJtk0bjjFAkBnhHGyepz0TukaScUUfbGpqvJE8FpDTWSGkx0tFCcbnjUDC3H9c9oXkGmzLik1Yw4cIGI1TQ2iCmxBblC+eUykA0QAAkEAix8N8qnKhlmpqXPYhIvunFkkBq98C1yy1/M+7nB/DhQRk725pKECR/EzDM8XmmCS7GAPkzPyirwm5OBmtf9Nxw==;vdi.broker.brokers=wtview1.testdomain.com wtview2.testdomain.com wtview3.testdomain.com ;vdi.broker.agentIdentity=agent/8c72be04-2acf-474d-99d4-63ad11f5a9ee;vdi.broker.agentPrivateKeyHash=vwQ5o8g4WMu2fKML88rd5A==;vdi.broker.itemDn=cn=8c72be04-2acf-474d-99d4-63ad11f5a9ee,ou=servers,dc=vdi,dc=vmware,dc=int;vdi.broker.asyncSessionSeconds=150;vdi.broker.brokerPublicKeyHash=LiTSvGJj1Lu0chq5DRBODQ==;vdi.broker.singleuse2=0;vdi.broker.msMode=OFF;vdi.broker.agentPrivateKey=MIHGAgEAMIGoBgcqhkjOOAQBMIGcAkEA/KaCzo4Syrom78z3EQ5SbbB4sF7ey80etKII864WF64B81uRpH5t9jQTxeEu0ImbzRMqzVDZkVG9xD7nN1kuFwIVAJYu3cw2nLqOuyYO5rahJtk0bjjFAkBnhHGyepz0TukaScUUfbGpqvJE8FpDTWSGkx0tFCcbnjUDC3H9c9oXkGmzLik1Yw4cIGI1TQ2iCmxBblC+eUykBBYCFAyyetwuHCUniyxL+ttCIpyxluZt;vdi.broker.disconnecttimeout=540;vdi.broker.singleuse=0;vdi.broker.useSysprep=0;vdi.broker.poolDn=cn=or-fraudbsa,ou=server groups,dc=vdi,dc=vmware,dc=int', len=1262, status=1
2012-06-06 13:35:22,273 DEBUG <Main Thread> [wsnm_desktop] WTS_CONSOLE_DISCONNECT, session=1
2012-06-06 13:35:22,275 DEBUG <Main Thread> [wsnm_desktop] Original dynamic timezone restored
2012-06-06 13:35:22,276 DEBUG <Main Thread> [wsnm_desktop] Stopping protocol PCOIP...
2012-06-06 13:35:22,276 DEBUG <Main Thread> [wsnm_desktop] Closing client/agent TCP channel on session disconnect
2012-06-06 13:35:22,276 INFO <Main Thread> [wsnm_desktop] Session DISCONNECTED:, user TESTDOMAIN\TestUser, client=(null), connectionId=7FD14BA15C035BC8D646A66616A9B432, userDn=cn=s-1-5-21-1234452672-2052729532-1233803906-103039,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int
2012-06-06 13:35:22,276 DEBUG <4620> [wsnm_desktop] session::disconnect session disconnect done: 1
2012-06-06 13:35:22,277 DEBUG <4620> [wsnm_desktop] enabling Display Settings in Control Panel
2012-06-06 13:35:22,278 DEBUG <MessageFrameWorkDispatch> [wsnm_desktop] DesktopManager got a SendEvent message
2012-06-06 13:35:22,284 DEBUG <MessageFrameWorkDispatch> [wssm] SessionManager1 got a Disconnected message
2012-06-06 13:35:22,289 DEBUG <Thread-4235> [EventLoggerService] Info_Event:[AGENT_DISCONNECTED] "User TESTDOMAIN\TestUser has disconnected from machine W7TESTCOMPUTER": MachineName=W7TESTCOMPUTER, Module=Agent, UserDisplayName=TESTDOMAIN\TestUser, Source=com.vmware.vdi.ob.lib.b, Severity=INFO, Time=Wed Jun 06 13:35:22 PDT 2012, Node=W7TESTCOMPUTER.testdomain.com, PoolId=or-fraudbsa, UserSID=S-1-5-21-1234452672-2052729532-1233803906-103039, MachineId=8c72be04-2acf-474d-99d4-63ad11f5a9ee, Acknowledged=true
2012-06-06 13:35:22,294 DEBUG <Thread-4237> [ComponentResponse] Message is DISCONNECTED
2012-06-06 13:35:22,294 DEBUG <theTopicPublishingManager> [TopicPublishingManager] Message to publish ready.
2012-06-06 13:35:22,296 DEBUG <theTopicPublishingManager> [TopicPublishingManager] Message published.
2012-06-06 13:35:22,296 DEBUG <theTopicPublishingManager> [TopicPublishingManager] Waiting for message to publish.
2012-06-06 13:35:22,305 DEBUG <theEventPublishingManager> [EventPublishingManager] Waiting for message to publish.
2012-06-06 13:35:22,905 DEBUG <Main Thread> [wsnm_desktop] WTS_CONSOLE_CONNECT, session=2