Hello,
I have a problem with my infrastructure based on VM View 4.6 with PCoIP, Wyse P20/P25, and Windows Seven linked clones.
Lots of my users are randomly disconnected without explanations.
I don't undestand what's happend. I have spent a lot of time on this problem without results (best practices, vmware KB...).
When the user is disconnected, I can read this inside logs :
pcoip_server.txt
11/13/2013, 11:30:34.737> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 0, variance = 0, rto = 100 11/13/2013, 11:30:46.815> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 11250, plateau = 3665.2, avg tx = 63.0, avg rx = 3.4 (KBytes/s) 11/13/2013, 11:30:46.815> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/346637 T=003598/557654/136896 (A/I/O) Loss=0.00%/0.00% (R/T) 11/13/2013, 11:30:48.096> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 tbl 0 bwc 0.41 bwt 79.10 fps 0.73 fl_ps 1.80 11/13/2013, 11:30:48.096> LVL:2 RC: 0 MGMT_IMG :log: chg pix: 1823104, chg pix not motion: 1823104 11/13/2013, 11:30:48.096> LVL:2 RC: 0 MGMT_IMG :log: delta bits encoded: 6864440, delta build bits encoded: 4540872. 11/13/2013, 11:30:48.096> LVL:2 RC: 0 MGMT_IMG :log: enc bits/pixel - 3.77, enc bits/sec - 228658.35, enc MPix/sec - 0.06, decode rate est (MBit/sec) - 500.00 11/13/2013, 11:31:00.253> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 0, variance = 0, rto = 100 11/13/2013, 11:31:18.084> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 tbl 0 bwc 0.07 bwt 79.10 fps 2.50 fl_ps 3.63 11/13/2013, 11:31:18.084> LVL:2 RC: 0 MGMT_IMG :log: chg pix: 7920064, chg pix not motion: 7920064 11/13/2013, 11:31:18.084> LVL:2 RC: 0 MGMT_IMG :log: delta bits encoded: 12253632, delta build bits encoded: 1466488. 11/13/2013, 11:31:18.084> LVL:2 RC: 0 MGMT_IMG :log: enc bits/pixel - 1.55, enc bits/sec - 408522.28, enc MPix/sec - 0.26, decode rate est (MBit/sec) - 500.00 11/13/2013, 11:31:25.617> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 1, variance = 1, rto = 102 11/13/2013, 11:31:40.787> LVL:1 RC: 0 MGMT_PCOIP_DATA :BW: Decrease (loss) old = 11250.0000 new = 14695.9866 11/13/2013, 11:31:40.831> LVL:0 RC:-500 COMMON :Critical Exception/Reset Detected!! Saving a minidump file... 11/13/2013, 11:31:42.338> LVL:0 RC:-500 COMMON :Minidump File saved as C:\ProgramData\VMware\VDM\logs\pcoip_server_2013_11_13_00000490.dmp
pcoip_agent.txt
| 1/13/2013, 07:52:48.477> LVL:2 RC: 0 | AGENT :mb_send_acknowledgement succeeded to 00008002 |
| 11/13/2013, 11:31:45.133> LVL:2 RC: 0 | AGENT :pcoip_agent_disconnect_extended |
| 11/13/2013, 11:31:45.133> LVL:2 RC: 0 | AGENT :tera_agent_disconnect |
| 11/13/2013, 11:31:45.133> LVL:1 RC: 38 | MAILBOX :tera_util_mailbox_send: Write failed. |
| 11/13/2013, 11:31:45.133> LVL:2 RC: 0 | AGENT :tera_agent_disconnect: m_hMailboxServer->Write failed |
| 11/13/2013, 11:31:45.133> LVL:2 RC: 0 | AGENT :tera_agent_disconnect: connection_closed 2 |
| 11/13/2013, 11:31:54.336> LVL:2 RC: 0 | AGENT :pcoip_agent_connect_req |
| 11/13/2013, 11:31:54.336> LVL:2 RC: 0 | AGENT :Client address is 0.0.0.0:0 (host order) |
| 11/13/2013, 11:31:54.337> LVL:2 RC: 0 | AGENT :pcoip_agent_connect_req: For Soft Host: Using Version 1 Tag |
| 11/13/2013, 11:31:54.338> LVL:2 RC: 0 | AGENT :server_listen_on_addr is 192.1.160.161:0 (host order) |
| 11/13/2013, 11:31:54.338> LVL:2 RC: 0 | AGENT :pcoip_agent_connect_req: Session ID = 3 |
| 11/13/2013, 11:31:54.338> LVL:2 RC: 0 | AGENT :codec = 2. |
| 11/13/2013, 11:31:54.340> LVL:2 RC: 0 | AGENT :Launching pcoip_server_win32 |
| 11/13/2013, 11:31:54.340> LVL:2 RC: 0 | AGENT :Optional log file path specified as "C:\ProgramData\VMware\VDM\logs\" |
| 11/13/2013, 11:31:54.343> LVL:2 RC: 0 | AGENT :VMWare's launcher code worked. |
| 11/13/2013, 11:31:55.343> LVL:2 RC: 0 | AGENT :Waiting for ready message. |
| 11/13/2013, 11:31:55.446> LVL:2 RC: 0 | AGENT :Got ready message. |
| 11/13/2013, 11:31:55.448> LVL:2 RC: 0 | AGENT :selected server_addr is 192.1.160.161:4172 (host order) |
| 11/13/2013, 11:31:55.458> LVL:2 RC: 0 | AGENT :Connecting to server's mailbox. |
| 11/13/2013, 11:31:55.459> LVL:2 RC: 0 | AGENT :Sending session tag |
| 11/13/2013, 11:31:55.460> LVL:2 RC: 0 | AGENT :Sending session option #0 key='pcoip.enable_tera2800' value='1'. |
| 11/13/2013, 11:31:55.460> LVL:2 RC: 0 | AGENT :Sending session option #1 key='pcoip.priority_level' value='2'. |
| 11/13/2013, 11:31:55.460> LVL:2 RC: 0 | AGENT :Adding session to list. |
| 11/13/2013, 11:31:55.461> LVL:2 RC: 0 | AGENT :Sending connection response ok. |
| 11/13/2013, 11:31:55.462> LVL:2 RC: 0 | AGENT :pcoip_agent_connect_req (end): connection_response, 0 |
| 11/13/2013, 11:31:55.758> LVL:2 RC: 0 | AGENT :MBX_CON_COMPLETE |
| 11/13/2013, 11:31:55.758> LVL:2 RC: 0 | AGENT :monitor thread: connection_complete: SOFT - MBX_CON_COMPLETE |
| 11/13/2013, 11:31:57.293> LVL:2 RC: 0 | AGENT :mb_send_acknowledgement sending ack. |
| 11/13/2013, 11:31:57.396> LVL:2 RC: 0 | AGENT :mb_send_acknowledgement succeeded to 00008003 |
log.txt on VM
07:54:14,102 INFO <sessionConnectedThread> [wsnm_desktop] Session CONNECTED: id=1, user MYDOMAIN\myuser, client=(null), connectionId=0DB54CF2B3787D5A43AEF3DA83A56513, userDn=cn=s-1-5-21-2854543480-3252944914-2342174398-1122,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int
11:31:45,133 WARN <Main Thread> [wsnm_desktop] Closed PCoIP connection doesn't match global value
11:31:45,135 INFO <Main Thread> [wsnm_desktop] Session DISCONNECTED: id=1, user MYDOMAIN\myuser, client=(null), connectionId=0DB54CF2B3787D5A43AEF3DA83A56513, userDn=cn=s-1-5-21-2854543480-3252944914-2342174398-1122,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int
11:31:49,072 INFO <2100> [LogonUI] Program 'LogonUI - Windows Logon User Interface Host' started, version=6.1.7601.17514 (win7sp1_rtm.101119-1850), pid=2844, buildtype=release, usethread=0, closeafterwrite=0
11:31:54,793 INFO <4288> [pcoip_server_win32] Program 'pcoip_server_win32 - PCoIP Server' started, version=3,6,2,12049:soft_pcoip_rc_3_6_2, pid=4084, buildtype=release, usethread=0, closeafterwrite=0
11:31:56,657 INFO <Main Thread> [wsnm_desktop] Session RECONNECTED (PCOIP) with CHANGED CREDENTIALS: expected MYDOMAIN\myuser, got MYDOMAIN\myuser
11:31:56,674 INFO <Main Thread> [wsnm_desktop] Session RECONNECTED: id=1, user MYDOMAIN\myuser, client=(null), connectionId=C0E4B81AF978484A504AF69FF6F2C104, userDn=cn=s-1-5-21-2854543480-3252944914-2342174398-1122,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int
11:31:56,768 INFO <2632> [LogonUI] Program 'LogonUI - Windows Logon User Interface Host' started, version=6.1.7601.17514 (win7sp1_rtm.101119-1850), pid=2396, buildtype=release, usethread=0, closeafterwrite=0
11:31:58,943 INFO <4628> [TPAutoConnect] Program 'TPAutoConnect - TPAutoConnect User Agent' started, version=7,17,528,2, pid=1544, buildtype=release, usethread=0, closeafterwrite=0
log.txt on view broker :
11:31:55,966 INFO <TP-Processor2> [Audit] (SESSION:194EE2EFF87AC9BD534E7CC865DB9E20;0DB54CF2B3787D5A43AEF3DA83A56513) BROKER_LOGOFF:USER:MYDOMAIN\myuser;USERSID:S-1-5-21-2854543480-3252944914-2342174398-1122;USERDN:CN=S-1-5-21-2854543480-3252944914-2342174398-1122,CN=ForeignSecurityPrincipals,DC=vdi,DC=vmware,DC=int;
11:31:55,967 INFO <TP-Processor2> [UserSessionTracker] (SESSION:194EE2EFF87AC9BD534E7CC865DB9E20;0DB54CF2B3787D5A43AEF3DA83A56513) User USER:MYDOMAIN\myuser;USERSID:S-1-5-21-2854543480-3252944914-2342174398-1122;USERDN:CN=S-1-5-21-2854543480-3252944914-2342174398-1122,CN=ForeignSecurityPrincipals,DC=vdi,DC=vmware,DC=int; has logged out of VDM
11:31:56,549 INFO <DesktopControlJMS> [Audit] DISCONNECTED:Server:cn=1832dec5-4731-4d8c-b4c0-7c27b9dbcabc,ou=servers,dc=vdi,dc=vmware,dc=int;Pool:cn=pc_bureau_seven,ou=server groups,dc=vdi,dc=vmware,dc=int;DNS:PC-SEVEN-14.mydomain.fr;IP:192.1.160.161;USER:MYDOMAIN\myuser;USERDN:cn=s-1-5-21-2854543480-3252944914-2342174398-1122,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int;BROKERUSERSID:S-1-5-21-2854543480-3252944914-2342174398-1122;
11:31:56,549 INFO <DesktopControlJMS> [DesktopTracker] UserMYDOMAIN\myuser disconnected from machine PC-Seven-14 for desktop pc_bureau_seven - session allocated at 13 novembre 2013 07:54:06 CET, connected for 217 mins 31 secs
If anyone can help me... Thanks in advance!