I have recently upgraded a demo environment of View from 5.2 to 5.3. Now that the upgrade is complete, the HTML Access is no longer working. I install the HTML Access component on the connection server after the 5.3 upgrade, as directed by VMware docs. I built new Windows 7 and Windows 8.1 VMs and installed the agent and then the remote experience pack, as per the same docs. If I log into the view connection server and select Horizon View HTML Access, it will prompt me to log in and then show me the pools I have configured. When I click on a pool, the screen slides sideways to load the desktop and then sits at the grey background and never loads. Eventually the connection times out on the target desktop. I have tested this with both Windows 7 and 8.1 based pools with the same results. Both pool work fine in the native view client. I have tried connecting from the security server and the internal connection server with the same issues. If anyone has encountered this or could provide some troubleshooting resources, that would be great. Here is a brief description of the environment:
Connection server: Windows 2008R2 - View 5.3 with HTML Access Feature
Security server: Windows 2008R2 - View 5.3 (no firewall between Connection server and Security server - it's demo)
Composer server - Windows 2008R2 with SQL Server 2008R2 - Composer 5.3
Pools:
Pool 1 - Persistent Linked-Clone Windows 8.1
Pool 2 - Persistent Template Windows 7
vCenter: vCenter Appliance 5.5
ESX servers: ESXi 5.5