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Black Screen when launching Virtual Desktop

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I have one user that is getting a black screen when connecting to their virtual desktop(linked clone).  I tried deleting the profile and regenerating it with no luck.  It seems like I'm in the desktop and I can send Ctrl + Alt + delete to launch task manager but other than that it's just a black screen.  I tried to switch protocols to RDP but the results are the same.  Any suggestions?


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