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Issue installing View Agent

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I am having toruble installing the view Agent on a VM. I recive an error message - "Failed to obtain critical security informaion from LDAP at" %server% "it is possible that the specified server is running an old software version and will need to be upgraded to support this agent installation"

 

The Agent version is 5.0.1.640055

 

I have other VDIs that my predocessor had configured with the same agent version, and they are working. I can even uninstall/reinstall the agent on one of these without issue (although the installer does NOT ask for the VDM server address)

 

any ideas?


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