Having some random disconnects for some of our VDI zero clients. We have a small environment that consists of all Wyse PS25 zero clients connecting over WAN links. Randomly, different users are reporting that they will be working on their client/VM or the client/VM is sitting idle and they will receive a message that their session has been disconnected. The user is forced to log back in all the way through Horizon View and then Windows. The VMware logs on the ViewConnect server states that the client has been disconnected, but does not offer any further details. If I open the Windows event viewer for the VM that was disconnected, every instance of this type of disconnect has the following events in the Windows Application Event Log. The source for all the events is listed as VMware Tools and the Windows Event ID is 1000.
[ warning] [vmusr:hgfsd] Setting HGFS server capability failed!
[ warning]
[vmusr:vmtoolsd] Error sending capability unity: (null)
[ warning] [vmusr:vmtoolsd] Error sending capability unity.taskbar: (null)
[ warning] [vmusr:vmtoolsd] Error sending new-style capabilities: (null)
I have tried to uninstall / reinstall VMware Tools on the VM that gets disconnected, but it does not seem to help. I don't think its the Wyse Client or Horizon View, but maybe the VM machine itself?? Has anyone else ran into this issue?