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Tunnel session not created

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We have View 5, vCenter4 and Win7 VMs.

Today, user cannot conect on his desktop, error message: Tunnel session not created. Other users have no problem.

I tried to reinstall view agent, vmware tools, delete and add pool, ... but withuot success.

In View server events I see message Bad username or password, but this is not true.

 

Any idea?

 

Thanks


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