Reprint of Support Insider blog post: PCoIP issues with Horizon View Desktops | VMware Support Insider - VMware Blogs
There are various reasons a user might experience a blank (black) screen when using the PCoIP protocol with Horizon View and our Support Engineers get calls on this every day. These include, but are not limited to:
- Misconfiguration of connection server settings.
- vRAM shortage on the View virtual machine.
- Incorrect video driver version installed on the View virtual machine.
Note: Troubleshoot your PCoIP issues in the proper order
It is important that the steps outlined in KB article:
Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332) be followed in the order provided in order to quickly isolate and identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. The KB walks you through a serious of checks, verifying that various requirements are met and that your systems are configured properly. You will see many articles referenced as you work through each step. Do not skip steps. A slow, methodical approach works best here.
If you still see a problem after reading through the body of the KB article, there are also a number of related articles listed in the ‘See Also’ section. If you want to be notified when this article is updated there is an rss link you can subscribe to.