We are having a problem with USB-PassThrough from a ZeroClient to a View 6.0 Virtual Desktop. I have read though the release notes which mentions a potential problem with the initial View agent install - I have reinstalled following the recommendation wait time below with no luck. (although I have got the USB option selected during the install wizard)
https://www.vmware.com/support/horizon-view/doc/horizon-view-60-release-notes.html
The USB HUB device driver might not be installed properly when you install View Agent on a desktop in a manual desktop pool. This issue can occur if, during the View Agent installation, you restart the system before the USB HUB device driver is fully installed.
Workaround: When you install View Agent and you are prompted to restart the system, check the system tray to see if the USB HUB device driver software is still being installed. Wait until the device driver software is completely installed (typically about 30 seconds) before you restart the system.
If you use a command-line script to install View Agent silently, make sure to wait or sleep the script for long enough to allow the driver installation to complete before you restart the system.
If you encounter this issue after View Agent is installed, or you could not delay the system restart during a silent installation, update the USB HUB device driver by taking these steps:
1. In the Device Manager, under Other Devices, right-click VMware View Virtual USB Hub.
2. Click Update Driver Software > Browse my computer for driver software.
3. Go to C:\Program Files\VMware\VMware View\Agent\bin\drivers and click Next to let Windows install the driver.
The problem is that the release notes and every other resource keeps mentioning to look under "Other Devices" and "VMware Virtual USB HUB" which we don't have. I have tried searching for a way to install or add these manually with no luck. Currently USB works when connecting to a blade client but not the View Desktops. Has anybody had this issue or have any solution for fixing it. Attached is a snapshot from my device manager on the Virtual desktop which I am connected to using a ZeroClient - There is no VMware USB device to be seen anywhere. We have redone the client installation using "VMware-viewagent-x86_64-6.0.0-1884979.exe". If I Browse to the Bin directory mentioned in Step 3 above I only see drivers for a Webcam - am at a complete loss as to finding or installing the required USB devices.
