Hi,
We've recently installed PCoIP based Thin Client at our remote sites and we're experiencing issues with screens freezing or turning black momentarily.
Having looked at the PCoIP server log files on the VMs themselves I'm not seeing any issues. I've attached a snippet from the PCoIP logs for a particular VM from yesterday between 16:00 & 16:10. One of my Tech Support colleagues was on the phone to the user in question and it apparently happened three times during their conversation (16:01, 16:04 & 16:07) but I'm not seeing anything of any note in the logs. Would someone mind taking a look to see if I'm missing something?
When previously looking at another user experiencing the same issue I did come across this error:
10/23/2014, 14:13:41.940> LVL:2 RC:-500 MGMT_IMG :Imaging Timer expiry
This led me to a Teradici KB article - Why has my display temporarily shown a black screen? (15134-1687)
The article says that this is by design and due to the client and host on communicating for 5 seconds or longer. At least I had something to work on with this one and I've contacted our MPLS provider with the Teradici Network Optimisation Checklist to see if there are any further network changes we can apply, but the attached log example doesn't appear to give me anything to go on.
We do have a single APEX 2800 card in one of our 12 VDI hosts, but the issue isn't isolated to VMs on this host, so I think we can rule that out.
Any assistance would be great and if any further logs or details are required I'm happy to oblige.
Thanks in advance!