Hi,
We have a problem in our environment where we are running 2x dual monitors 1920x1080 displays for Win 7 x64 VMs connecting from Win7/8 Thin clients with VMWare View Clients 3.2 32bit and running VMWare View 5.3
We are finding we get random disconnects of the sessions and the logs on the clients show that the session has dropped and it is re configuring the displays, any ideas?
"2/17/2014, 12:41:01.257> LVL:0 RC: 0 IMG_FRONTEND :flip_frame_buffer: Resolution change for
display 0 [0, 1004]
12/17/2014, 12:41:01.323> LVL:1 RC: 0 IMG_FRONTEND :sw_host_get_display_modes: - warning -
primary display not found
12/17/2014, 12:41:01.323> LVL:1 RC: 0 IMG_FRONTEND :reconfigure_displays: 2 display(s) reported!
12/17/2014, 12:41:01.323> LVL:1 RC: 0 IMG_FRONTEND :reconfigure_displays: Different topology -
failed to reconfigure 2 display(s)!
12/17/2014, 12:41:01.323> LVL:0 RC: 0 IMG_FRONTEND :flip_frame_buffer: Resolution change for
display 0 [0, 1004]
12/17/2014, 12:41:01.323> LVL:2 RC: 0 SERVER :Desktop switched: EVENT_SYSTEM_DESKTOPSWITCH
12/17/2014, 12:41:01.326> LVL:1 RC: 0 IMG_FRONTEND :sw_host_get_display_modes: - warning -
primary display not found"
and the pcoip server tries to reconfigure 3 times
"12/17/2014, 12:41:01.326> LVL:1 RC: 0 IMG_FRONTEND :reconfigure_displays: No displays reported,
re-trying to get display modes, retries left: 3
12/17/2014, 12:41:01.341> LVL:2 RC: 0 SERVER :server mailbox: MBX_SHUTDOWN with agent
disconnect reason code (0x5)
12/17/2014, 12:41:01.341> LVL:2 RC: 0 SERVER :server mailbox: Stopping mailbox message loop
12/17/2014, 12:41:01.360> LVL:2 RC: 0 SERVER :server main: got terminate application
message
12/17/2014, 12:41:01.360> LVL:2 RC: 0 SERVER :server main: exiting
12/17/2014, 12:41:01.362> LVL:2 RC: 0 SERVER :server cleanup: tearing down pcoip with agent
disconnect reason code(5) and waiting
12/17/2014, 12:41:01.363> LVL:1 RC: 0 SERVER :map_agent_to_tera: DISCONNECT_FOR_RECONNECT -
> TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT
12/17/2014, 12:41:01.363> LVL:0 RC: 0 MGMT_SESS :Tearing down the session
12/17/2014, 12:41:01.363> LVL:2 RC: 0 COMMON :tera_pcoip_teardown_and_exit: Waiting for the
session to teardown...
12/17/2014, 12:41:01.363> LVL:2 RC: 0 MGMT_PCOIP_DATA :OPEN: Got EVENT_RESET. Transition into BYE,
pcoip data handle: 0
12/17/2014, 12:41:01.363> LVL:1 RC: 0 MGMT_DDC :mgmt_ddc_fcc_callback: queuing
TERA_MGMT_FCC_EVENT_RESET [pri=0]
12/17/2014, 12:41:01.363> LVL:2 RC: 0 MGMT_VCHAN :app_reset: Session has been dropped. Forcing
all channels to close!
12/17/2014, 12:41:01.364> LVL:1 RC:-500 SERVER :kmp_set_ptr_location() failed!
12/17/2014, 12:41:01.364> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager
BYE_OK packet
12/17/2014, 12:41:01.364> LVL:2 RC: 0 MGMT_PCOIP_DATA :BYE: Received BYE_OK. Transition into INIT,
pcoip data handle: 0
12/17/2014, 12:41:01.364> LVL:2 RC: 0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP
is not used
12/17/2014, 12:41:01.365> LVL:2 RC: 0 MGMT_SSIG :Request to reset session (PRI: 0)
12/17/2014, 12:41:01.438> LVL:1 RC: 0 IMG_FRONTEND :sw_host_get_display_modes: - warning -
primary display not found
12/17/2014, 12:41:01.438> LVL:1 RC: 0 IMG_FRONTEND :reconfigure_displays: No displays reported,
re-trying to get display modes, retries left: 2
12/17/2014, 12:41:01.541> LVL:1 RC: 0 IMG_FRONTEND :sw_host_get_display_modes: - warning -
primary display not found
12/17/2014, 12:41:01.541> LVL:1 RC: 0 IMG_FRONTEND :reconfigure_displays: different num of
displays prev:2 now:1 - failed!
12/17/2014, 12:41:01.542> LVL:2 RC: 0 MGMT_IMG :Resetting the codec: detected a VIC change of
state event
12/17/2014, 12:41:01.542> LVL:2 RC: 0 MGMT_IMG :Resetting encoder (reset_type=1)
12/17/2014, 12:41:02.542> LVL:2 RC: 0 MGMT_IMG :Image stats: Elapsed session time = 184441
seconds
12/17/2014, 12:41:02.542> LVL:2 RC: 0 MGMT_IMG :Image stats [MBits/s]: Total=0.0159254
Lossy=0.0024099 Lossless=0.0128909 Build=0.0010014 (Lossy 2.14339e-005) Cache=0.00398552
12/17/2014, 12:41:02.542> LVL:2 RC: 0 MGMT_IMG :Image stats [MPPS]: Lossy=0.000869244
Txt=0.0107217 Bkgnd=0 Motion=0 TileCache=0.049906 - deprecated - values duplicated below
12/17/2014, 12:41:02.542> LVL:2 RC: 0 MGMT_IMG :Image stats [MPPS]: Changed=0.0620462
LS(txt+bkg)=0.0107217 LY(chg)=0.000869259 LY(bld)=1.12981e-005 LY(LS_res)=4.23583e-005
12/17/2014, 12:41:02.542> LVL:2 RC: 0 MGMT_IMG :Image stats [MPPS]: Motion=0
zero_offset_tile_cache_hits=0.0310481 offset_tile_cache_hits=0.0188579 temporal_cache_hits=0
12/17/2014, 12:41:02.542> LVL:2 RC: 0 MGMT_IMG :Image stats [MPPS]: LY_mec_restart=4.51373e-
005 LY_txt_restart=0
12/17/2014, 12:41:02.542> LVL:0 RC: 0 IMG_FRONTEND :close_displays: reset SVGADevTap.
12/17/2014, 12:41:02.547> LVL:2 RC: 0 MGMT_IMG :CODEC: State change from CODEC_RUNNING to
CODEC_DISABLED