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Persona profiles getting deleted

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I have an interesting issue which is very random, users are complaining their profiles are getting deleted.  Upon opening the users directory in the repository we typically find the only thing in there is the folder {d24f2895-651a-40cc-8e5c-c037b9994104}, which from what I understand is the folder which is created for the vss snapshot when replicating the changes.  There are some instances where there is nothing at all but that is less frequent.  We have multiple pools in which this occurs, and we have not been able to replicate the issue using test accounts because it is just so random.  A case is open but no progress has been made at this time.  There is no antivirus on the repo, we are running trend deep security on the desktops and have attempted to disable it as a test but this still popped up.  All pools are linked clones with refresh immediately on log off configured.  Permissions have been verified according to documentation.  We do use the redirection feature for My docs, music, pictures, videos to other file servers but that appears to be functioning properly.  Our desktops are windows 7 sp1, we recently recomposed after re-running and verifying the optimization scripts and all services are set properly.  I am not familiar enough with the actual process to "roll-up" the snapshot to narrow down where the issue may actually reside. 


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