Hi all,
We have a production VDI with the following configuration:
1- Dedicated pool, static assigned users and PCoIP Zero Clients (hardware), configured in kiok mode (using custom-users).
2- Pool configuration is: always powered, user cannot reset the VM and change the protocol, never logoff.
3- 10 Win7 32bits and 5 WinXP 32bits VMs.
4- ESXi /VCenter 5.1 and View 5.2.
In some cases the zero client disconnects, pressing the button or when losing the network connection. Then never achieve a connection to VM again.
Zero Client or View Client (software client) reports this error:
The assigned desktop source for this desktop is not currently available. Please try connecting to this desktop again later, or contact your system administrator
The status on the VM in the View Panel is Disconnected or Available, VCenter not show errors or events, the machine is ON and console access is OK.
The only way to solve the problem is resetting the VM. This action indicate that the problem is in the View Agent, not in the View Server (broker).
The problem occurs randomly, when you reset the VM, all works fine. You can connect and disconnect the zero client many times without problems. In some moment zero client cannot obtain a connection anymore.
We cannot reproduce the problem with software client "View Client", this is the reason that VMware support said that the problem is in Zero Clients. Is not totally true because
the testing with software client is not the same environment of hardware client. We have connected some USB sticks (hardware licenses) on hardware client. I'm not sure is it change something.
We checked all the logs files from broker and agent, and we saw nothing strange.
I think that View Agent have some problem, we need to know how we can check the availability of agent ? anyone has had the same problem ?
Thanks in advance, regards
Alejandro