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Horizon View Black Screen

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Hi,

 

We have a working Horizon View 6 environment, and it works with both View client and html. But today i was at a customer, and when we tried my laptop there, we where able to login, but when i selected the vm it goes to black screen, and after 10-20 sec it disconnects. It must be something on the customers network since it works from other places, and my laptop also works from other places. I was able to use RDP and HTML, so my question is then what do the customer need to check in their firewall ? I thought that the "end users" didn't need anything special ports open on their side, thought it was default ports that where open... but im not a network guy..so


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