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Black Boxes on VMware View Windows 7 x64 Desktops (Bitmap Cache Issue)

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Hello there,

 

I've come here in the hope that some kind people will be able to give me some advice/pointers for an issue I currently have with our VDI setup, thats starting to seriously grate on me.

 

We have just started to witness what I believe to be caused by 'Bitmap Caching' on only SOME of our VDI Windows 7 desktops, and its only happening with the users running x64 desktops. The x86 users are completely fine and happy as can be.

 

The issue, appears to be exactly the same as the two links underneath:

 

- http://communities.vmware.com/message/1463298#1463298

- http://communities.vmware.com/message/1334250#1334250

 

In terms of setup, we have users using Dell Wyse P20 Zero clients, Dell Wyse CL10 units and then a minority of users running the View 5.0 client from their laptops to connect to desktops.

 

The issue is certainly more apparent in the users running the View client from their laptops and the users running P20 units.

 

I'm afraid, I am very new to alot of this, though I am aware that bitmap caching is the likely culprit, I am unsure what the best way is to disable it? I've imported the client.adm template from the View Management Server, which contains the GPO stuff for enabling/disabling. Doesnt seem to have worked though from what we can see and the GPO lists as RDP Settings, will this work given the majority of the suers are using the PCOIP protocol on the Wyse P20 units?

 

Can Bitmap Caching be disabled manually on each View desktop by adding specific entries to the registry? (Mainly the P20 users, but again, they're using PCOIP, so how is that even going to work given I'm under the impression Bitmap Caching is related to RDP and not PCOIP)

 

Any help on the issue would be massively appreciated, its causing huge amounts of frustration for users at present and really dimmed their view on the VDI experience I feel.

 

Many thanks in advance.


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