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Law Enforcement Video Playback Choppy

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Anyone else using VMware View to playback video taken in law enforcement vehicles (patrol cars, etc.)?

 

What we have:

We currently use VMware View 6.0 and Dell/Wyse P25 clients.  All is well except we can't view videos that were taken in patrol cars. 

Our sheriff's vehicles use the Panasonic Arbitrator platform.  The video files are .av (AVC codec) and require a stand-alone player (the idea being, the videos contain metadata like vehicle speed, lat/long, officer name, etc. and can't be altered so that they remain admissible as evidence for prosecution).


What we're seeing:

Video and audio work great for about 2-3 seconds.  Video then looks like it's in slow motion and audio is choppy/unusable.

 

What we've tried:

Installing the playback app on the parent image.

Thin-Apping the playback app.

Adding vCPUs/cores/RAM

Tweaking about every setting in View Administrator for the pool in question (all at Dell/VMware's direction).

Tweaking PCOIP settings in the ADM in group policy

We use Dell M620 blades for VDI.  We even tried (at Dell/VMware's suggestion) a stand-alone Dell R730 server with K2 GRID video cards.

 

We're at a brick wall, and this is putting a damper on our fledgling VDI rollout.  Yes, we SHOULD have tested all of the apps on VDI as part of the pilot testing....  No, we didn't.  Lesson learned.

 

Any help / direction / suggestions / wild guesses would be welcome.

 

Thanks in advance!


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