Hi,
We got some user profiles completely deleted over time. This happen very occasionnally, hopefully, but recently we have got a power outage that gave us the occasion to pinpoint the cause. Here how to reproduce the problem:
1-Stop sharing the Persona Management (PM) profiles shared folder (simulate network issue)
2-Login with an existing user (one with a profile already created ine the PM shared folder)
3-Renable PM shared folder
4-Logoff
Since the PM shared folder is not ready at login time, the user profile is not copy and a new empty one is created locally. When the PM shared folder becomes ready, the PM agent get access to it and create a lock file on it. When the user logoff is when the things gets bad... The agent seems mixup and delete all the user profile on the PM shared folder. The lock file stays there. The only way to recover is from backups...
How to prevent this if network issue occurs at login time? For sure we need to fix the problem on our shared folder becomes unavailable sometimes but for the moment I just want to disable PM agent if this happen at login time to prevent delete the user profile. How to tell PM agent to stop all operations IF the PM shared folder is not ready at login time?
This VMware KB seems similar but not really: User Profile content is deleted in Persona Management Share after logging in to VMware Horizon View (2082411)
Here the log attached when issue occurs.
Thanks
VMware View 5.3
Linked clones
Persona Management 5.3.1