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PCoIP session freeze but rdp works in some special situations !

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Hello All

i have installed a horizon view infrastructure with connection server and agent version 6.0.1 . everything was working well till i create some new pool for our developers . they are using Oracle tools and etc . we have more than 200 client in these pools , but about 10 percent of them get black screen randomly . i search too much and tried many things from timeouts , VGA , Firewall , ... but nothing works for me . then i started to focus on specific user and i got these :

1- if user start his desktop and work with normal apps , nothing happens . if he disconnect his session , he can get back and works again .

2- if user open Plsql ( or some similar apps )  and the apps crashes , if he disconnect the session and come back again , will get black screen . even if i End Task that crashed application , the same thing happens ! but if i logoff the session , no problem happens for next login !

3- in situation 2 , i can connect to that desktop with simple rdp ! and the system works fine . but i can not sign out that user with task manager !

 

so it seem that some situation make pcoip crashes . but even restating services or processes not worked for me . i have to restart that system ( it takes too long !) . one of my friend have the same problem with other versions . sometimes , when user disconnect the session , he cannot come back because of blank screen .

it is so painful for me . please help

 

 

( you can see these erro repeating after that crashe of pcoip :

07/13/2015, 16:44:14.353> LVL:2 RC:   0          COMMON :SOCKET_TRACE: tera_sock_socket_close() closed socket 8108 - currently 0 sockets.

07/13/2015, 16:48:00.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:01.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:02.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:03.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:04.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:05.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:06.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:07.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:08.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:09.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:10.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:11.295> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:12.296> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:13.296> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:14.296> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:15.296> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:16.296> LVL:0 RC:-504        MGMT_IMG :ERROR: tera_msg_queue_put failed on event 0x8 for PRI 0!

07/13/2015, 16:48:16.296> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:17.296> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!

07/13/2015, 16:48:18.296> LVL:0 RC:-504        MGMT_IMG :mgmt_img_timer_perf_timer_cback() tera_msg_queue_put() failed on event 0x9 for PRI 0!


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