Hello,
We've recently started rolling out View to our users and it's gone pretty smoothly. One issue we've recently encountered is when a user's Windows account password has expired and the attempt to log into View externally (via our Security server and a dedicated external connection server), they receive a message, "Access Denied". If the same user attempts to log in internally against our internal dedicated connection server, they receive the expected message about the password being expired and are prompted to change it. Any ideas as to what may be going on with the communication between and the security server and the connection server to cause this? I'm about to dig into logs, but wanted to post here too in case others may have encountered the same thing.
Thanks,
Jake