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user unable to login, "display protocol for this desktop is not available"

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I'm starting to get reports of this more and more in my view environment. Users are logging in from Wyse P20 zero clients. The error message the end user receives is "display protocol for this desktop is unavailable" however, via view manager the desktop does not report as being unavailable. The state of the desktop is usually "disconnected."

 

If I take a look at the events for the desktop this is what I see:

 

Unable to launch from Pool Partners for user domain\user: There were no machines available that reported protocol [PCOIP] as ready.

 

Any insight would be appreciated as this is really starting to frustrate my users.

 

Thanks in advance!


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