We have an ongoing issue with one VDI session in our environment. The affected user sees the following:
Screen white-outs (i.e. not responding applications)
ThinApps and gold image apps crashing with the standard windows message "<appname>.exe has stopped
Moving between apps and then entering text into the apps causes the windows error noise repeatedly (and no text entering)
redraw issues when moving between programs - see attached image
This is affecting one user only. We have another user which has the same job role so uses all the same systems; they do not have these issues. We also have ~25 other users using the same desktop pool and several of the same applications with no issues. We've tried moving the user's desk, recreating their Persona, have checked for connection issues to the VDI and physical machine.
There is also no pattern to when these issues occur.
Has anyone seen issues similar to this before or have any idea what further troubleshooting we can attempt? Obviously this all seems to point to something to do with the specific user but we have no idea what, since as mentioned before the other desk which has the same job role has no issues at all.
Thanks in advance
*EDIT*
We are using a Windows 7 SP1 image, the hosts are on 5.5, the view client is version 3.3.0 build-2507564 and view agent version is 6.1.1.2769635. The desktop pool does not have 3D rendering enabled and the clients are running 3x27" HD screens.
The desktop pool is nonpersistent so the user gets a different vdi session whenever they log on. The desktop pool has also gone through several recomposes.