Hi,
We are having an issue with Wyse Zero Clients getting disconnected after 10 hours, this happens despite the user being active.
We're using the following setup:
- Wyse P25/P45 with firmware 4.8.
- VMware View Agent 6.2.0.3005627
- VMware View Direct-Connection Plugin 6.2.0.3005368
- Windows 7 SP1
Running on ESXi 6.0 U1a.
We've configured the timeout value in registry but without any effect.
Changing it to, for example 1 minutes, triggers an disconnect after 1 minute. So the registry key is working.
Also tried using values of 800, 999999 and never. No change.
HKEY_LOCAL_MACHINE\Software\VMware, Inc.\VMware VDM\Agent\Configuration\XMLAPI\sessionTimeout = 999999
This is the logfiles from VMware View Agent, Direct-Connection Plugin and the Zero Client:
| 2015-11-11T05:15:38.85Z> LVL:1 RC:-510 MGMT_DISC_DNS :conduct_dns_record_search: (DNS SRV: VCS) DNS record not found |
| 2015-11-11T05:16:15.87Z> LVL:2 RC: 0 HEARTBEAT :PCoIP processor heartbeat |
| 2015-11-11T05:17:04.728+01:00> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): caps exceeded: 0, low_pkts: 0, pkt q: 0, slice_limited: 0, bus empty 0, total: 0. |
| 2015-11-11T05:17:06.382+01:00 DEBUG (0438-0AAC) <Session Poll Thread> [wsnm_xmlapi] sessionId=0 detected as idle |
| 2015-11-11T05:17:06.382+01:00 DEBUG (0438-1364) <MessageFrameWorkDispatch> [wsnm_desktop] DesktopManager got a ListSessions message |
| 2015-11-11T05:17:06.397+01:00 DEBUG (0438-1364) <MessageFrameWorkDispatch> [wsnm_desktop] DesktopManager got a DisconnectSession message |
| 2015-11-11T05:17:06.397+01:00 DEBUG (0438-1364) <MessageFrameWorkDispatch> [wsnm_desktop] Disconnecting sessionId=2 (state = Connected, reason = (null)) |
| 2015-11-11T05:17:06.460+01:00> LVL:0 RC: 0 IMG_FRONTEND :flip_frame_buffer: Resolution change for display 0 [0, 1004] |
| 2015-11-11T05:17:06.522+01:00> LVL:1 RC: 0 IMG_FRONTEND :sw_host_get_display_modes: - warning - primary display not found |
| 2015-11-11T05:17:06.616+01:00 DEBUG (0438-043C) <Main Thread> [wsnm_desktop] WTS_CONSOLE_DISCONNECT, sessionId=2 |
| 2015-11-11T05:17:06.616+01:00 DEBUG (0438-043C) <Main Thread> [wsnm_desktop] Original dynamic timezone restored |
| 2015-11-11T05:17:06.616+01:00 DEBUG (0438-1364) <MessageFrameWorkDispatch> [wsnm_desktop] Session disconnect done |
| 2015-11-11T05:17:06.631+01:00 INFO (0438-043C) <Main Thread> [wsnm_desktop] Session DISCONNECTED: sessionId=2, user **\***, client=(null), connectionId=b89fd936792a46548f86916195368745, userDn=cn=s-1-5-21-3948802322-4128685574-1318045153-1602,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int |
| 2015-11-11T05:17:06.631+01:00 WARN (0544-05CC) <Thread-44> [EventLoggerService] Unable to create/send Event: null |
| 2015-11-11T05:17:06.631+01:00 WARN (0438-0F68) <MessageFrameWorkDispatch> [wsnm_desktop] Could not send event, result was: Unable to create/send Event: null |
| 2015-11-11T05:17:06.631+01:00> LVL:2 RC: 0 AGENT :pcoip_agent_disconnect_extended |
| 2015-11-11T05:17:06.631+01:00> LVL:2 RC: 0 AGENT :tera_agent_disconnect [soft host]: agent close code: 2, disconnect reason: 0 |
| 2015-11-11T05:17:06.631+01:00> LVL:2 RC: 0 AGENT :tera_agent_disconnect: {s_tag:0xad27a6088ffa3166} disconnect is ** NOT ** pending (hndl: 15, pid: 2428, process handle: 00000658) |
| 2015-11-11T05:17:06.631+01:00> LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0xad27a6088ffa3166} 16 bytes |
| 2015-11-11T05:17:08.160+01:00> LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr15;B:srvr0015 to A:srvr15, message = 0c 00 00 00, len=16 |
| 2015-11-11T05:17:08.457+01:00> LVL:2 RC: 0 AGENT :tera_agent_finish_disconnect_thread: connection_closed 2 |
| 2015-11-11T05:17:09.97Z> LVL:2 RC: 0 MGMT_PCOIP_DATA :Received BYE message (reason: 257) |
| 2015-11-11T04:17:12.97Z> LVL:3 RC: 0 MGMT_SESS :(pcoip_data_cback): event: 0x20, PRI: 0, reason: 0x101 - queuing EVENT_PCOIP_DATA_CLOSED |
| 2015-11-11T04:17:12.97Z> LVL:3 RC: 0 MGMT_SESS :OPEN: transition 52 into TEARDOWN (PRI: 0) (reason: 0x101) |
Any ideas?