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View 5.3 - PCOIP Login to Windows 7 VDI desktop gets stuck on "Welcome" screen

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We're having this issue at random. We previously opened a case with VMWare, but the solution didn't work. They had suggested uninstalling and reinstalling the view agent. I was just curious if anyone else has experienced or worked with an issue like this?

 

View 5.3 - Windows 7 VDI desktops (32 bit).

 

A user logs into the view client, connects to the pool, the connection server allocates a session, but the user's login gets stuck on the Windows "Welcome" screen. The only fix we've found is to restart the client VM and have them try and re-connect.


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