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VMAgent Direct-Connection: Client Black/Timeout - logs indicate authentication error - please help

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If anyone has experience with this, I would appreciate some help.  I have been trying everything I can find for three days, and it's still not working.  I think I have a local authentication issue on the View Agent.  The user included in both the Remote Desktop User group and the View Agent Direct-Connection Users group.  There are no errors in the Event Logs, but there are errors in the VDM logs.  The most suspicious one is the User 'WIN7B\user' not authorized (not local admin).  I can not find a solution to fixing this error.  The firewall is turned off.

 

Symptoms:  Horizon View Client makes initial connection, logon sounds, black screen, time out.  User is logged into remote machine after Horizon View connection failure, so part of the logon process completes.

 

Snip of Log Files on Agent machine:

2015-12-11T14:21:16.102-06:00 DEBUG (04DC-0E10) <MessageFrameWorkDispatch> [MessageFrameWork] MessageFrameWork Worker Added, Name=PCoIPVChan-APP(3608), Description=PCoIPVChan, Channel=0000000003F0E960

2015-12-11T14:21:16.102-06:00 DEBUG (0E18-0A3C) <2620> [TPAutoConnect] pcoip_vchan_plugin_app_init2(): ready on session 1

2015-12-11T14:21:16.102-06:00 DEBUG (04DC-0C84) <MessageChannel ReceiveThread> [MessageFrameWork] User 'WIN7B\user' not authorized (not local admin), queue=PCoIPVChan-SVR(1), hint=MESSAGE_IPC

2015-12-11T14:21:16.102-06:00 DEBUG (04DC-0C84) <MessageChannel ReceiveThread> [MessageFrameWork] User 'WIN7B\user' not authorized (not local admin), queue=PCoIPVChan-SVR(1), hint=MESSAGE_IPC

2015-12-11T14:21:16.102-06:00 DEBUG (04DC-0C84) <MessageChannel ReceiveThread> [MessageFrameWork] User 'WIN7B\user' not authorized (not local admin), queue=PCoIPVChan-SVR(1), hint=MESSAGE_IPC

2015-12-11T14:21:16.102-06:00 DEBUG (0E18-110C) <VChanConnectionMonitor> [TPAutoConnect] VChanConnectionMonitor(): Failed to get PCoIP process ID (err=IPC_ERROR)

2015-12-11T14:21:16.102-06:00 DEBUG (04DC-0C84) <MessageChannel ReceiveThread> [MessageFrameWork] User 'WIN7B\user' not authorized (not local admin), queue=PCoIPVChan-SVR(1), hint=MESSAGE_IPC

 

What Works:

RDP connections through Horizon View Client, and Windows RDP Client.

 

 

Installed on Server:

ESXi 6.0

Windows 7 64 bit

And the following VMWare products:

file.png

 

Installed on the Client:

Window 8.1 desktop

file.png

 

What I am trying to demonstrate:

file.png

 

Portscan on Agent Machine:

PORT  STATE SERVICE

135/tcp   open  msrpc

139/tcp   open  netbios-ssn

443/tcp   open  https

445/tcp   open  microsoft-ds

554/tcp   open  rtsp

2869/tcp  open  icslap

3389/tcp  open  ms-wbt-server

4000/tcp  open  remoteanything

5357/tcp  open  wsdapi

9427/tcp  open  unknown

10243/tcp open  unknown

22443/tcp open  unknown

32111/tcp open  unknown

MAC Address: 00:0C:29:92:C9:CF (VMware)

 

The entire debug log file is attached.


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