Hi,
Some of the users in the company I work are having problems connecting to their VMs ( about 10-15 from 100). It is not a black screen. It is just saying that the VM can't be contacted.
When it happens: sometimes (2-3 times a week), at the first login in the morning.
Changes made lately: Windows Updates.
How the issue is solved: Restart the VMware View Agent Service remotely.
I have reinstalled the View Agent on their machines. I have updated it. No luck.
Any ideas?
Thanks
Here are the logs:
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :-- pcoip_server begins.
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :--------------------------
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :**** System Info
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :Windows 7 Enterprise Edition Service Pack 1 (6.1 build 7601)
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :2 processors detected
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :Intel or AMD 64 bit
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :AMD processor
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :3553MB/4095MB of physical memory available
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :1983MB/2047MB of virtual memory available
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :****
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :FOLDER_TEMP = 'C:\Windows\TEMP\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :FOLDER_PROGRAM_DATA = 'C:\ProgramData\Teradici\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :FOLDER_LOCAL_APP_DATA = 'C:\Windows\system32\config\systemprofile\AppData\Local\Teradici\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :FOLDER_ROAMING_APP_DATA = 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Teradici\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: PCoIP Agent gave us the log file path: 'C:\ProgramData\VMware\VDM\logs'.
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :PCoIP server launched with parameters, mbx:1 adr:192.168.131.97 session_type:vdi log:"C:\ProgramData\VMware\VDM\logs\"
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :PCoIP server is launched in the console session
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: PCoIP Agent gave us a preferred connection address of '192.168.131.97'.
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: Opening mailboxes
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :initialized local receiver, mailbox name is srvr0001
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: tera_pcoip_init
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report:-------- Current architecture defines -------------------
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: defined - TARGET_X86
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_ARM
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_OS_IPHONE
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_OS_ANDROID
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_OS_MAC
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: defined - _M_IX86
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - _M_X64
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - LINUX
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - __ARM_NEON__
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TERA_DISABLE_SSE2_SUPPORT
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - USE_WMMXT
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: defined - WIN32
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TERA_CPU_ID_DISABLE_ALL_CPU_CAPABILITIES
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report:---------------------------------------------------------
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: =============== Native CPU Capabilities ============
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports SSE2
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports SSE3
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports SSSE3
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports AES_NI
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU does not support PADLOCK_ACE
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU does not support ARM_WMMXT
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU does not support ARM_NEON
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: =====================================================
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE2 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports AES-NI instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE3 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSSE3 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE4.1 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE4.2 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :Teradici Corporation (c)2007-2014
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :Software Build ID: soft_pcoip_rc_3_18_1 3.18.1.34845
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :Software Build date: Jul 3 2014 11:12:09
01/15/2016, 07:43:48.766> LVL:2 RC: 0 PRI :Tera device family: SOFT_PCOIP_HOST
01/15/2016, 07:43:48.766> LVL:2 RC: 0 PRI :Tera device family: SOFT_PCOIP_HOST
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Environment manager is enabled
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[1]: Did not process over-rideable pcoip defaults from registry SOFTWARE\Teradici\PCoIP\pcoip_admin_defaults
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[2]: Did not process over-rideable admin defaults from registry SOFTWARE\Policies\Teradici\PCoIP\pcoip_admin_defaults
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_FILE::load_file: No configuration file at C:\ProgramData\Teradici\pcoip_server_settings.txt
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[3]: Did not process config from file C:\ProgramData\Teradici\pcoip_server_settings.txt
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[4]: Did not process pcoip policies from registry SOFTWARE\Teradici\PCoIP\pcoip_admin
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::load_server_config_from_stores[5]: Did not process admin policies from registry SOFTWARE\Policies\Teradici\PCoIP\pcoip_admin
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[113]: pcoip.tcpport = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 7]: pcoip.tcp_port = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :TCP base port set to 4172 with range 10000
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[115]: pcoip.udpport = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 8]: pcoip.udp_port = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :UDP base port set to 4172 with range 10000
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :TCP port values: base=4172, range=10000, set=4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :UDP port values: base=4172, range=10000, set=4172
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :Setting pcoip.event_filter_mode to 2
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :update_event_module: tera_event_clean_log_files call for files older than 7 days or larger than 100 MB succeeded!
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :load_crypto_lib: FIPS mode enabled=0
01/15/2016, 07:43:48.782> LVL:2 RC: 0 COMMON :Loaded the pcoip_crypto_non_fips.dll crypto library.
01/15/2016, 07:43:48.922> LVL:2 RC: 0 MGMT_SSIG :(tera_xml_init) -- Software Build ID: soft_pcoip_rc_3_18_1 3.18.1.34845
01/15/2016, 07:43:48.922> LVL:2 RC: 0 COMMON :Initializing Winsock2
01/15/2016, 07:43:48.922> LVL:2 RC: 0 COMMON :Complete...
01/15/2016, 07:43:48.938> LVL:2 RC: 0 SCNET :PCoIP Soft Crypto Module Build ID: soft_pcoip_rc_3_18_1 3.18.1.34823
01/15/2016, 07:43:48.938> LVL:2 RC: 0 SCNET :PCoIP Soft Crypto Module Build Date: Jul 2 2014 10:31:18
01/15/2016, 07:43:48.953> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_socket() added socket 828 - currently 1 sockets.
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 7]: pcoip.tcp_port = 4172
01/15/2016, 07:43:48.953> LVL:2 RC: 0 SCNET :(scnet_init): complete
01/15/2016, 07:43:48.953> LVL:1 RC: 0 VGMAC :Could not load pth_filter.dll
01/15/2016, 07:43:48.953> LVL:0 RC: 0 MGMT_PCOIP_DATA :PCoIP over UDP Mode
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset TX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset RX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset TX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset RX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_init() - currently 1 sockets so not calling reinit().
01/15/2016, 07:43:48.953> LVL:2 RC: 0 VGMAC :vgmac_select_interface: Agent selected interface address: 192.168.131.97
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 4]: pcoip.ip_address = 192.168.131.97
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 5]: pcoip.address_given = 1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 3]: pcoip.mac_addr = 00-50-56-A6-04-90
01/15/2016, 07:43:49.000> LVL:2 RC: 0 VGMAC :vgmac_select_interface: Set interface MAC address: 00-50-56-A6-04-90
01/15/2016, 07:43:49.000> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_socket() added socket 1616 - currently 2 sockets.
01/15/2016, 07:43:49.000> LVL:1 RC: 0 VGMAC :PCoIP socket has been bound to local IP 192.168.131.97 [UDP] port 4172 (bind)
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_PCOIP_DATA :UDP port selected is base=4172, range=10000, set=4172
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_PCOIP_DATA :init_crypto_cipher: pcoip crypto library supports AES-256-GCM encryption
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_IMG :Slice based caching supported 1 enable 1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 RTOS :tera_query_performance_frequency(): initializing - frequency = 14.318180MHz
01/15/2016, 07:43:49.000> LVL:2 RC: 0 IMAGE_CACHE :Enabling Tile caching
01/15/2016, 07:43:49.000> LVL:2 RC: 0 IMG_FRONTEND :cSW_HOST_FRONTEND_SVGA_RX_THREAD::set_new_frame_rate() -- frame rate updated: frame rate delay, raw 33ms, quant 30ms, frame rate, 30/s
01/15/2016, 07:43:49.000> LVL:0 RC: 0 EXTERN :svga_devtap ==> svgadevtap setting global loglevel to 5
01/15/2016, 07:43:49.000> LVL:0 RC: 0 IMG_FRONTEND :svga logging registered and successfully set to level 5.
01/15/2016, 07:43:49.000> LVL:0 RC: 0 SERVER :Resolution Set does not support VMwareResolutionSet_SetLogFn, skipping ...
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_IMG :CODEC: State change from CODEC_INVALID to CODEC_DISABLED
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: enable_vchan=1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: auth_list=
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: unauth_list=
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: enable_datagram_logging=0
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: datagram_logging_num_bytes=32
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: datagram_logging_channel_name=
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: callback_logging_timeout=20 ms
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: UVChan enable=1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_mfw.dll plugin ...
01/15/2016, 07:43:49.078> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\vdpService.dll plugin ...
01/15/2016, 07:43:49.109> LVL:1 RC:-500 MGMT_VCHAN :DLL has no init routine (C:\Program Files\Common Files\VMware\Teradici PCoIP Server\vdpService.dll)
01/15/2016, 07:43:49.109> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\ViewMMDevRedir.dll plugin ...
01/15/2016, 07:43:49.156> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\VMwareView-RdeVchanStub.dll plugin ...
01/15/2016, 07:43:49.156> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_vchan.dll plugin ...
01/15/2016, 07:43:49.343> LVL:1 RC: 0 MGMT_VCHAN :Loaded Virtual Channel Plugins:
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : --------------------------------------
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : VMware_Server: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_vchan.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : VMwareView-RdeVchanStub: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\VMwareView-RdeVchanStub.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : ViewMMDevRedir: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\ViewMMDevRedir.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : pcoip_mfw: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_mfw.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : --------------------------------------
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :(tera_mgmt_pcoip_ea_generate_protobuf_blob): ------>>> Start of local endpoint advertisement to be sent to peer: -----
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> ==> Local Endpoint Type: Server
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> PCoIP Implementation: Software
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> PCoIP Version: /svn/svn_repository/soft_pcoip/branches/soft_pcoip_rc_3_18_1@3.18.1.34845 Jul 3 2014 11:12:05
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Software Part Number: SoftPCoIP CPU-ID = 0x0000007b
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Device Name: Soft PCoIP for 32-bit Windows (version=6.1.7601 Service Pack 1)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> OS Type: Windows
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> OS Distribution Name: Windows 7 Enterprise Edition Service Pack 1 (6.1 build 7601)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> OS Bit System: 32 Bit
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Processor Architecture: X86
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Processor Bit System: 64 Bit
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Number of Processor Cores: 2
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Memory Size: 3504 MB
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :(tera_mgmt_pcoip_ea_generate_protobuf_blob): ------>>> End of local endpoint advertisement to be sent to peer: -----
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_SYS :Boot-up complete
01/15/2016, 07:43:49.343> LVL:2 RC: 0 VTIMER :vtimer thread is alive
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_HDA :Speaker audio disabled because of bandwidth constraint (bw_active = 0.00 MBit/s )
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_HDA :Speaker audio is being disabled! (active-bw = 0.00 Mbps)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_HDA :AUDIO enable changed state from 1 to 0
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_SYS :Ready to connect with client
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_PERF_MON :tera_mgmt_perf_mon_start: setting session ID 0
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SCNET :(scnet_server_listen): listening on port 4172
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_PERF_MON :tera_mgmt_perf_mon_start: PCoIP Session Statistics Performance Counter is Enabled
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: InputDevTap setup
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :Setting InputDevTap_SetLogFn. Previous (0x74b84dd0)
01/15/2016, 07:43:49.343> LVL:0 RC: 0 SERVER :Logging registered but failed to set input devtap log level 5.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_PERF_MON :perf_pipe_thread: starting...
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTap_Attach: areWeInRDSSession 0 sessionId 0
01/15/2016, 07:43:49.343> LVL:0 RC: 0 SERVER :server main: cb_server_ready_to_connect called.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SCNET :(scnet_server_listen): Listening for client on 0.0.0.0:4172
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> kbdDriver is allowed.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> touch injection is not allowed.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> Disabling console input.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> Disabling input language synchronization.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> Enabling CAD.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :InputDevTap capabilities: unicode=1 h-scroll=1 touch=0 abs-mouse=1 rel-mouse=1
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :Cursor jumping feature uses the last 20 mouse locations.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: registering session callbacks
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: waiting for server to be ready
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: sending ready message
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: registered window class (c061)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server mailbox: Starting mailbox message loop
01/15/2016, 07:43:49.343> LVL:2 RC: 997 SERVER :server main: created window handle = 1007c
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :==== Registering to get Power Notifications
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32CreateWindow: Successfully created window.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> WindowMonitorEnumProc - enumerated monitor: (0, 0) 1024 x 768
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32UpdateDisplays cx:1024 cy:768 leftMost:0 topMost:0
01/15/2016, 07:43:49.359> LVL:2 RC: 0 SERVER :>>>>> Monitor power saving setting is changing
01/15/2016, 07:43:49.359> LVL:2 RC: 0 SERVER :WindowProc: Ignoring power save monitor power ON notification!
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_TAG received
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_OPTION admin_level=3 key='session_connection_type' value='prewarm'
01/15/2016, 07:43:49.640> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 14]: pcoip.connection_type = 1
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_OPTION admin_level=0 key='pcoip.server_fqdn' value='cb-wks-rcra.wins.co.uk'
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: received FQDN "cb-wks-rcra.wins.co.uk" from agent
01/15/2016, 07:43:49.640> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 85]: pcoip.default_target_sni = cb-wks-rcra.wins.co.uk
01/15/2016, 07:43:49.640> LVL:0 RC: 0 SCNET :tera_certificate_setup_server_ssl_certificate_and_keys: cert request is default (external or self-signed) [0]
01/15/2016, 07:43:49.640> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "cb-wks-rcra.wins.co.uk" for certificate
01/15/2016, 07:43:49.640> LVL:2 RC: 0 CERTIFICATE :setup_server_cert()[win]: [using substring search] with input - friendly: "", fqdn: "cb-wks-rcra.wins.co.uk", substring: ""
01/15/2016, 07:43:49.640> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): No further certificates in cert store "MY" match (substring) search criteria, examined 0 certificates
01/15/2016, 07:43:49.640> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys()[win]: No validated certificate found in windows certificate store which matches configured criteria
01/15/2016, 07:43:49.640> LVL:2 RC:-500 CERTIFICATE :_install_cert_by_type: Failed to set up external certificate & keys.
01/15/2016, 07:43:49.640> LVL:2 RC:-500 CERTIFICATE :tera_certificate_utility_install_cert_by_type: failed for type=external
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SCNET :tera_certificate_setup: Default processing - failed to setup configured external certificate, trying self-signed certificate.
01/15/2016, 07:43:49.640> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "cb-wks-rcra.wins.co.uk" for certificate
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully set up self-signed certificate & keys.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 SCNET :tera_certificate_setup: successfully setup configured self-signed certificate.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully set up legacy certificate & keys.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully setup_client_certificate_and_keys() legacy
01/15/2016, 07:43:49.671> LVL:1 RC: 0 SCNET :tera_certificate_setup: Legacy certificate processing - loading Legacy certificate: success
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :Certificate selected/generated to open a Janus SSL connection:
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Signature Algorithm: sha1WithRSAEncryption
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Issuer: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=cb-wks-rcra.wins.co.uk
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Not Before: Jan 15 07:43:49 2016 GMT
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Not After : Jan 15 08:44:49 2016 GMT
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Subject: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=cb-wks-rcra.wins.co.uk
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Subject Public Key Info:
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Public Key Algorithm: rsaEncryption
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> RSA Public Key: (1024 bit)
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated self-signed certificate with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated legacy certificate with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 SCNET :(scnet_setup_server_certificates): Setting verification depth to 1
01/15/2016, 07:43:49.671> LVL:2 RC: 0 PRI :tera_pri_server_reserve: Reservation Session ID: 'W4zZXQiB/o8A' Value:5b8cd95d0881fe8f
01/15/2016, 07:43:49.671> LVL:2 RC: 0 COMMON :parse_janus_session_tag: session tag flags = 0x5A81
01/15/2016, 07:43:49.671> LVL:2 RC: 0 SERVER :handle_null_option_msg_from_agent: sending back updated session tag
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server mailbox: MBX_SHUTDOWN with agent disconnect reason code (0x5)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server mailbox: Stopping mailbox message loop
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: got terminate application message
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: exiting
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server cleanup: tearing down pcoip with agent disconnect reason code(5) and waiting
01/15/2016, 07:43:49.733> LVL:1 RC: 0 SERVER :map_agent_to_tera: DISCONNECT_FOR_RECONNECT -> TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT
01/15/2016, 07:43:49.733> LVL:0 RC: 0 MGMT_SESS :Tearing down the session
01/15/2016, 07:43:49.733> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/000000 T=000000/000000/000000 (A/I/O) Loss=0.00%/0.00% (R/T)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_RESET, disconnect cause (0x105)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: cb_notify_session_status called (mask 0x10) with tera_disconnect_cause (0x105)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: TERA_MGMT_SYS_SESS_EVENT_RESET with disconnect cause (0x105).
01/15/2016, 07:43:49.733> LVL:1 RC: 0 SERVER :map_tera_to_agent_close_code: TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT -> PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :connection_closed: code = 2.
01/15/2016, 07:43:49.733> LVL:1 RC: 0 VGMAC :Session stats: Average TX=0 average RX=0 (Mbps) Loss=0.00%/0.00% (R/T)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :Session closed remotely!
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.842> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Server'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Server' is closed.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMwareView-RdeVchanStub'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMwareView-RdeVchanStub' is closed.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'ViewMMDevRedir'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'ViewMMDevRedir' is closed.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'pcoip_mfw'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'pcoip_mfw' is closed.
01/15/2016, 07:43:49.874> LVL:1 RC: 0 MGMT_VCHAN :=> Successfully exited all the VChan plugins
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: detaching inputdevtap
01/15/2016, 07:43:49.874> LVL:0 RC: 0 EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: Unable to query user token of session 0 (err 1008). Remote Desktop service may not be running.
01/15/2016, 07:43:49.874> LVL:0 RC: 0 EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: No shell window to impersonate.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: closing mailboxes
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: freeing argument copy
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: cleanup complete