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Horzion View "Could not establish tunnel connection"

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Recently enabled AD authentication on our proxy appliance which allows internet access for our domain users.


Domain Structure

Parent Domain - Users working.

Child Domain 1 - Users working.

Child Domain 2 - Users seeing intermittent issues.

 

Error messages as below:

"Error: A network error occured".

"Could not establish a tunnel connection".

download.png

Only pattern/workaround I can see is initially when the user attempts to connect to Horizon, they receive the above error messages.

If they then launch IE browser on the local PC and access a webpage, retry connection to Horizon now works successfully.


Appreciate if anyone could provide some suggestions as to what might be the cause, or if they have experienced similar.


Thanks,


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