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User Desktop icons and Favorites revert back - Horizon View 6.2

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Hi All,

 

We are using Persona Management for managing user profiles for our Automated Floating Desktop Pools. Users are entitled to multiple Desktop Pools and they login to one VDI session at one time logging off the other one. We're having a strange problem where user desktop icons revert back and the Favorites icon get duplicated if a user tries to delete or re-arrange them. I understand Persona Management does not currently support multiple concurrent sessions to the same profile and If more than one session is detected, it goes into a read-only mode, during which no changes are uploaded to the network. However, in our scenario users are logging off and then connecting to other desktop pool so there is only one session per user at any time. However, the changes they are making across those sessions are being merged and duplicated. I've made sure there's enough time between log off/on process so the profiles get synced across the network.

Has anyone faced this issue?

 

Any suggestion would be greatly Appreciated.

 

Thanks,

Loc.


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