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Customizing issue

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Hello,

 

I am trying to troubleshoot some customization errors. I am having on a pool by running the following command on my connection server to collect the logs:

vdmadmin -A -getDCT -outfile mylogs.zip -d mypoolname -m mydesktopname

 

When I run this, after about 10 seconds I receive the following error:  "Failed to obtain authentication ticket for agent access (Could not obtain authentication information for agent)"

 

Have you got an idea on what is wrong ?

 

Thanks


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