Users not logged off

Hi all,

We have setup a floating pool with the policy of refreshing the desktop immediately after disconnect.  However users are not always being logged off properly and are still showing as an active session after disconnect. 

This causes issues when the user tries to log on to a new session, we have to force log off from the admin console. 

Also a setting to forcibly disconnect users after 12 hours is set, but we can have sessions connected for up to 2 days, this should not happen?

Thanks,

James.