I am experiencing an issue where print jobs submitted on Horizon View Windows 7 SP1 virtual desktops to USB connected printers fail part of the way through the print job. For instance, 15 pages of a 25 page PDF document may print before showing an error in Windows. The USB printers are two different HP models. The endpoints are Dell P25's. We have tested the P25s with all firmware versions from 4.5 through 5.0.2 and the issue persists. The Horizon View Agents we have tried are 6.1.1 and 6.2.2 (ThinPrint components disabled - USB redirection only).
The only entry of possible relevance we have seen on the P25 logs (with USB enhanced logging enabled) is:
[meta sequenceId="24794"]2016-03-08T17:21:01.90Z RC:0 URBOIP:process_request_cancel Calling transfer abort for URB req 0x3a8
(the time stamp on this log entry does not match the Agent log entries below because they are not from the same error instance)
We only started experiencing this issue after we swapped out Windows ThinPC repurposed PC endpoints with the P25s.
We do see the following in the VMWare View Agent logs on the virtual desktops:
03/17/2016, 16:00:00.399> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1366, avg tx = 0.1, avg rx = 1.7 (KBytes/s)
03/17/2016, 16:00:00.399> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/123633 T=001842/084643/043437 (A/I/O) Loss=0.00%/0.00% (R/T)
03/17/2016, 16:00:00.399> LVL:2 RC: 0 MGMT_PCOIP_DATA :Memory stat: available physical memory = 3575MB/6143MB
03/17/2016, 16:00:20.524> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 bwc 0.00 bwt 9.61 changed fps 0.1 decode rate est (MBit/sec) - 9089.93
03/17/2016, 16:00:20.524> LVL:0 RC: 0 MGMT_IMG :Imaging rtt last: 0 min: 0 max: 0 avg: 1.5618
03/17/2016, 16:00:20.524> LVL:2 RC: 0 MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:SoftPCoIP, Disp_2:Disabled, Disp_3:Disabled
03/17/2016, 16:00:20.524> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): tbl 1 fps 0.03 quality 80
03/17/2016, 16:00:20.524> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): bits/pixel - 7.07, bits/sec - 90.49, MPix/sec - 0.00
03/17/2016, 16:00:20.524> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
03/17/2016, 16:00:20.524> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/17/2016, 16:00:20.524> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): caps exceeded: 0, low_pkts: 0, pkt q: 0, slice_limited: 0, bus empty 0, total: 0.
03/17/2016, 16:00:50.524> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 bwc 0.00 bwt 9.61 changed fps 0.0 decode rate est (MBit/sec) - 9089.93
03/17/2016, 16:00:50.524> LVL:0 RC: 0 MGMT_IMG :Imaging rtt last: 0 min: 0 max: 0 avg: 1.5618
03/17/2016, 16:00:50.524> LVL:2 RC: 0 MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:SoftPCoIP, Disp_2:Disabled, Disp_3:Disabled
03/17/2016, 16:00:50.524> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 80
03/17/2016, 16:00:50.524> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00
03/17/2016, 16:00:50.524> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
03/17/2016, 16:00:50.524> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/17/2016, 16:00:50.524> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): caps exceeded: 0, low_pkts: 0, pkt q: 0, slice_limited: 0, bus empty 0, total: 0.
03/17/2016, 16:00:59.837> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 0, variance = 1, rto = 101, last = 1, max = 2
03/17/2016, 16:01:00.399> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1366, avg tx = 0.1, avg rx = 1.8 (KBytes/s)
03/17/2016, 16:01:00.399> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/124317 T=001842/084645/043579 (A/I/O) Loss=0.00%/0.00% (R/T)
03/17/2016, 16:01:00.399> LVL:2 RC: 0 MGMT_PCOIP_DATA :Memory stat: available physical memory = 3578MB/6143MB
03/17/2016, 16:01:20.517> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 bwc 0.02 bwt 9.61 changed fps 2.5 decode rate est (MBit/sec) - 9089.93
03/17/2016, 16:01:20.517> LVL:0 RC: 0 MGMT_IMG :Imaging rtt last: 0 min: 0 max: 16 avg: 1.4328
03/17/2016, 16:01:20.517> LVL:2 RC: 0 MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:SoftPCoIP, Disp_2:Disabled, Disp_3:Disabled
03/17/2016, 16:01:20.517> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): tbl 1 fps 2.23 quality 80
03/17/2016, 16:01:20.517> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): bits/pixel - 0.35, bits/sec - 28792.83, MPix/sec - 0.08
03/17/2016, 16:01:20.517> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
03/17/2016, 16:01:20.517> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/17/2016, 16:01:20.517> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): caps exceeded: 0, low_pkts: 0, pkt q: 0, slice_limited: 0, bus empty 0, total: 0.
03/17/2016, 16:01:50.530> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 bwc 0.21 bwt 9.77 changed fps 14.3 decode rate est (MBit/sec) - 9089.93
03/17/2016, 16:01:50.530> LVL:0 RC: 0 MGMT_IMG :Imaging rtt last: 0 min: 0 max: 16 avg: 0.0584
03/17/2016, 16:01:50.530> LVL:2 RC: 0 MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:SoftPCoIP, Disp_2:Disabled, Disp_3:Disabled
03/17/2016, 16:01:50.530> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): tbl 1 fps 9.39 quality 80
03/17/2016, 16:01:50.530> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): bits/pixel - 1.44, bits/sec - 263216.56, MPix/sec - 0.18
03/17/2016, 16:01:50.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
03/17/2016, 16:01:50.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/17/2016, 16:01:50.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): caps exceeded: 0, low_pkts: 0, pkt q: 0, slice_limited: 0, bus empty 0, total: 0.
03/17/2016, 16:01:51.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item buffer from virtual hub, handle: 00A13770, error: 0x3e6
03/17/2016, 16:01:51.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:01:51.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item length from virtual hub handle: 00A13770, error: 0x57
03/17/2016, 16:01:51.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:01:53.592> LVL:1 RC:-500 SOFT_USB :usb_urboip_winif_complete: Vhublib_CompleteItem failed (9) for request_id 0x000019E8
03/17/2016, 16:01:53.592> LVL:1 RC:-500 SOFT_USB :usb_urboip_process_urb_completion: usb_urboip_winif_complete failed!
03/17/2016, 16:01:53.592> LVL:1 RC:-500 SOFT_USB :usb_urboip_process_rx_buffer: failed to process URB_COMPLETION
03/17/2016, 16:01:53.592> LVL:1 RC:-500 SOFT_USB :tera_usb_pkt_to_host: tera_usb_urboip_pkt_to_host() failed!
03/17/2016, 16:02:00.061> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 0, variance = 0, rto = 100, last = 1, max = 12
03/17/2016, 16:02:00.608> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1399, avg tx = 108.6, avg rx = 17.4 (KBytes/s)
03/17/2016, 16:02:00.608> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/129180 T=001992/087599/047017 (A/I/O) Loss=0.00%/0.00% (R/T)
03/17/2016, 16:02:00.608> LVL:2 RC: 0 MGMT_PCOIP_DATA :Memory stat: available physical memory = 3492MB/6143MB
03/17/2016, 16:02:01.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item buffer from virtual hub, handle: 00A13770, error: 0x3e6
03/17/2016, 16:02:01.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:01.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item length from virtual hub handle: 00A13770, error: 0x57
03/17/2016, 16:02:01.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:11.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item buffer from virtual hub, handle: 00A13770, error: 0x3e6
03/17/2016, 16:02:11.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:11.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item length from virtual hub handle: 00A13770, error: 0x57
03/17/2016, 16:02:11.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:20.530> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 bwc 0.02 bwt 9.84 changed fps 15.7 decode rate est (MBit/sec) - 9089.93
03/17/2016, 16:02:20.530> LVL:0 RC: 0 MGMT_IMG :Imaging rtt last: 0 min: 0 max: 16 avg: 0.3495
03/17/2016, 16:02:20.530> LVL:2 RC: 0 MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:SoftPCoIP, Disp_2:Disabled, Disp_3:Disabled
03/17/2016, 16:02:20.530> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): tbl 1 fps 12.39 quality 80
03/17/2016, 16:02:20.530> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): bits/pixel - 1.03, bits/sec - 235936.23, MPix/sec - 0.23
03/17/2016, 16:02:20.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
03/17/2016, 16:02:20.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/17/2016, 16:02:20.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): caps exceeded: 0, low_pkts: 0, pkt q: 0, slice_limited: 0, bus empty 0, total: 0.
03/17/2016, 16:02:21.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item buffer from virtual hub, handle: 00A13770, error: 0x3e6
03/17/2016, 16:02:21.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:21.108> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item length from virtual hub handle: 00A13770, error: 0x57
03/17/2016, 16:02:21.108> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:31.113> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item buffer from virtual hub, handle: 00A13770, error: 0x3e6
03/17/2016, 16:02:31.113> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:31.113> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item length from virtual hub handle: 00A13770, error: 0x57
03/17/2016, 16:02:31.113> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:41.113> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item buffer from virtual hub, handle: 00A13770, error: 0x3e6
03/17/2016, 16:02:41.113> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:41.113> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item length from virtual hub handle: 00A13770, error: 0x57
03/17/2016, 16:02:41.113> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:50.530> LVL:2 RC: 0 MGMT_IMG :log: cur_s 0 max_s 30 bwc 0.07 bwt 9.84 changed fps 10.6 decode rate est (MBit/sec) - 9089.93
03/17/2016, 16:02:50.530> LVL:0 RC: 0 MGMT_IMG :Imaging rtt last: 0 min: 0 max: 16 avg: 2.0133
03/17/2016, 16:02:50.530> LVL:2 RC: 0 MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:SoftPCoIP, Disp_2:Disabled, Disp_3:Disabled
03/17/2016, 16:02:50.530> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): tbl 1 fps 6.03 quality 80
03/17/2016, 16:02:50.530> LVL:2 RC: 0 MGMT_IMG :log (SoftIPC): bits/pixel - 0.85, bits/sec - 183127.87, MPix/sec - 0.22
03/17/2016, 16:02:50.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
03/17/2016, 16:02:50.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/17/2016, 16:02:50.530> LVL:2 RC: 0 MGMT_IMG :log (Tera2800IPC): caps exceeded: 0, low_pkts: 0, pkt q: 0, slice_limited: 0, bus empty 0, total: 0.
03/17/2016, 16:02:51.123> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item buffer from virtual hub, handle: 00A13770, error: 0x3e6
03/17/2016, 16:02:51.123> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
03/17/2016, 16:02:51.123> LVL:1 RC: 0 SOFT_USB :VHUBLIB(error): Failed to get item length from virtual hub handle: 00A13770, error: 0x57
03/17/2016, 16:02:51.123> LVL:1 RC:-500 SOFT_USB :process_urbs: Vhublib_GetNextItem failed! (9)
Any help would be greatly appreciated.