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VMWare View Persona Management 6.2.0 not sycning

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We currently have an issue with persona management not syncing for several users and is very intermittent. We have tested on several different linked-clone pools with several master images and can replicate this issue.

 

We are running the latest version of Symantec Endpoint Protection along with EMET.

 

We have had the GPO settings configured exactly the same for the last few years and have never experienced any issues.

 

We have checked and client side caching and de-duplication is disabled.

 

Here are the log files from one of the machines:

 

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverOpFlags] RTOOP_ENABLE_DONT_ROAM_FILES

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Disable Flags: 0x0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Debug Destination: 0x2

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverDebugDestination] RTODBG_LOG_DEST_QUEUE

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Registry Path: \Registry\Machine\System\CurrentControlSet\Services\VMWVvpfsd\Driver

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Data Directory: C:\ProgramData\VMware\VDM\Persona Management\data\

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Upper Data Directory: C:\PROGRAMDATA\VMWARE\VDM\PERSONA MANAGEMENT\DATA\

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Hgfs Directory: \DosDevices\C:\ProgramData\VMware\HGFS\

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\Windows\Themes

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\SystemCertificates

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\Protect

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\Crypto

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Mozilla\Firefox\Profiles

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Temp

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Microsoft\Windows\Temporary Internet Files

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Mozilla\Firefox\Profiles

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Google\Chrome\User Data\Default\Cache

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Opera\Opera\profile\cache4

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Thinstall\Cache

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\VMware

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Microsoft\Internet Explorer\Recovery

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\ElevatedDiagnostics

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\GroupPolicy\DataStore

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Microsoft\Windows\INetCache\Content.IE5

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogExcludedProcessesValues] Excluded Process: MSMPENG.EXE

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] ProfSvcPid: 0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] VPSvcPid: 0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Excluded Pids: 0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] **************** End Settings: Id: 1 ****************

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOOpenRTOLogonKey] Failed Opening Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Driver, 0xC0000034

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOGetSettings   ] Failed Opening GPO Driver Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Driver, 0xC0000034

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOOpenRTOLogonKey] Failed Opening Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Service, 0xC0000034

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOGetSettings   ] Failed Opening GPO Service Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Service, 0xC0000034

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOGetSettings   ] Failed Retrieving Copy Buffer Size: 0xC0000034, Using Default

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] *************** Begin Settings: Id: 2 ***************

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Id: 2

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Enabled: 0x0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] LogLevel: 0x1

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverLogLevels] RTODBG_TRACE_ERROR

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Copy Timeout: 0xCF1DCC00

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Copy Buffer Size: 0x100000

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Op Flags: 0x2C0003

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverOpFlags] RTOOP_HIDE_OFFLINE_BIT

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverOpFlags] RTOOP_AVAILABLE_VALUE_1

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverOpFlags] RTOOP_ENABLE_EXCLUDED_FILES

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverOpFlags] RTOOP_ENABLE_PRE_LOAD

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverOpFlags] RTOOP_ENABLE_DONT_ROAM_FILES

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Disable Flags: 0x0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Debug Destination: 0x2

[0][03/22/2016 10:41:57:0281][RTOLogon!VMWParseDriverDebugDestination] RTODBG_LOG_DEST_QUEUE

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Registry Path: \Registry\Machine\System\CurrentControlSet\Services\VMWVvpfsd\Driver

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Data Directory: C:\ProgramData\VMware\VDM\Persona Management\data\

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Upper Data Directory: C:\PROGRAMDATA\VMWARE\VDM\PERSONA MANAGEMENT\DATA\

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Hgfs Directory: \DosDevices\C:\ProgramData\VMware\HGFS\

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\Windows\Themes

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\SystemCertificates

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\Protect

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Microsoft\Crypto

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogIgnoredDirsValues] IgnoredDir: AppData\Roaming\Mozilla\Firefox\Profiles

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Temp

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Microsoft\Windows\Temporary Internet Files

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Mozilla\Firefox\Profiles

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Google\Chrome\User Data\Default\Cache

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Opera\Opera\profile\cache4

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Thinstall\Cache

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\VMware

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Microsoft\Internet Explorer\Recovery

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\ElevatedDiagnostics

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\GroupPolicy\DataStore

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogRoamedFilesValues] NotRoamedFiles: AppData\Local\Microsoft\Windows\INetCache\Content.IE5

[0][03/22/2016 10:41:57:0281][RTOLogon!RTOLogExcludedProcessesValues] Excluded Process: MSMPENG.EXE

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] ProfSvcPid: 0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] VPSvcPid: 0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] Excluded Pids: 0

[0][03/22/2016 10:41:57:0281][RTOLogon!RTODumpSettings  ] **************** End Settings: Id: 2 ****************

[0][03/22/2016 10:42:09:0811][RTOLogon!RTOGetSettings   ] Failed Retrieving Copy Buffer Size: 0xC0000034, Using Default

 

Has anyone ever experienced this issue before and if so any help would be appreciated.

 

Thanks

Dan


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