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PCoIP black screen

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I know this issue was raised a lot and lots of solutions have been provided. However non of them helped me. Here is my network diagram:

view pcoip.png

 

1. In case with direct Static VPN to remote site everything works fine. I can connect from Thin Client (10.20.20.3) to View Server (10.10.10.2) and access VM (10.10.10.3) through both PCoIP and RDP.

2. In case when there is another router in between I can connect to View Server but when I access VM through PCoIP, I see black screen and connection breaks few seconds later. RDP works just fine.

 

I have followed solutions regarding the order of tools and agent installation. All ports between 10.40.40.3 and 10.10.10.2 are open.

 

Any suggestions on how to further troubleshoot the issue?


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