Correct Monitor Drivers for View Image

Guys,

I need a sanity check. Windows 7 parent image, View 5.1, WYSE P20 zero client, latest 4.x firmware.

View 5.1.0 build 704644, VMware SVGA 3D Version 7.14.1.1080 Date: 4/17/2012 Video driver displayed in the parent VM settings.

Customer complains that the monitor displays generic driver, and thinks that the display should display Dell.

The Parent VM is an encapsulated VM that does not see the monitor as a piece of needed hardware, as the VM is being provisioned from the back end through the zero client. I have searched and cannot find anything that shows that a monitor driver should be included in the parent image.

Am I on track, or totally off base?

Please educate me if I am wrong.

Thanks,

Savoy 6