Scenario:
1. Users on iOS and Android connect to a desktop pool called "Windows 7 Desktop" using the View app.
2. We rebuild the pool - not a refresh - a delete and recreate - using the same pool name.
3. Users connect to the connection server using the iOS or Android app and see a cached icon for the last desktop pool they connected to - "Windows 7 Desktop".
4. When they try to launch a desktop using that icon they get an error message saying the desktop is not available. The only way to fix the problem is to delete the pool icon, reconnect to the connection server, and then select the same (at least to them) desktop pool.
Clearly the mobile clients are remembering a unique ID associated with the deleted pool. Is there any way change this behavior so it operates like the desktop client - querying the connection server for the list of pools each time? While we don't delete pools that often, every time we do we get help desk calls and have to walk users through the deletion/reconnection process on their device. Any ideas on how to avoid this issue? We'd prefer to keep the pool name the same each time we recreate it - again, to avoid help desk calls and a buildup of "dead" cached icons on mobile devices.
Geoff