We recently upgraded our VDI platform to VMWare View 6.1 using vSphere 6.0 and Nvidia vGPU (Grid K1). (HP T310 ZeroClient 4.7.1)
Some of our users complaining about disconnects, some users have this error more then others.
Mouse stops moving and after 30 seconds a disconnect.
Here are some log entries:
03/25/2015, 08:42:41.131> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: ==========> New connection request <===========
03/25/2015, 08:42:41.131> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_address value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
03/25/2015, 08:42:41.131> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_port value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
03/25/2015, 08:42:41.131> LVL:2 RC: 0 AGENT :Client address is 0.0.0.0:0 (host order)
03/25/2015, 08:42:41.132> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: For Soft Host: Using Version 1 Tag
03/25/2015, 08:42:41.132> LVL:2 RC: 0 PRI :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} Session ID for Soft Host: Tag:'W/AenY+In+UA' Value:5bf01e9d8f889fe5
03/25/2015, 08:42:41.132> LVL:2 RC: 0 AGENT :server_listen_on_addr is 0.0.0.0:0 (host order)
03/25/2015, 08:42:41.132> LVL:1 RC: 0 AGENT :pcoip_agent_connect_req: type = 2
03/25/2015, 08:42:41.132> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} Session ID = 4; codec = 2.
03/25/2015, 08:42:41.132> LVL:1 RC: 0 AGENT :pcoip_agent_connect_req: debug trace log 1
03/25/2015, 08:42:41.133> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0x5bf01e9d8f889fe5} Launching pcoip_server_win32
03/25/2015, 08:42:41.133> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0x5bf01e9d8f889fe5} Optional log file path specified as "C:\ProgramData\VMware\VDM\logs\"
03/25/2015, 08:42:41.133> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0x5bf01e9d8f889fe5} use_vmware_launcher = true.
03/25/2015, 08:42:41.135> LVL:2 RC: 0 AGENT :create_session_process: Opened pcoip server process handle 00000000000003DC
03/25/2015, 08:42:41.135> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0x5bf01e9d8f889fe5} Using VMWare's launcher code: worked [system is vista or newer, windows session id: 0x1, pid: 0x1e4, proc handle: 0x3dc].
03/25/2015, 08:42:41.381> LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr4;B:srvr0004 to A:srvr4, message = 00 00 00 00, len=144
03/25/2015, 08:42:42.135> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Waiting for ready message.
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Got ready message.
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :selected server_addr is 0.0.0.0:4172 (host order)
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Connecting to server's mailbox.
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Sending session tag.
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x5bf01e9d8f889fe5} 136 bytes
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Sending session option #0 key='pcoip.enable_tera2800' value='1'.
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x5bf01e9d8f889fe5} 48 bytes
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Sending session option #1 key='pcoip.priority_level' value='4'.
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x5bf01e9d8f889fe5} 47 bytes
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Sending session option #2 key='pcoip.server_fqdn' value='PS-VDI-01.PROJECTSERVE.local'.
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x5bf01e9d8f889fe5} 71 bytes
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] End of options: sending null-option message
03/25/2015, 08:42:42.236> LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x5bf01e9d8f889fe5} 26 bytes
03/25/2015, 08:42:42.362> LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr4;B:srvr0004 to A:srvr4, message = 05 00 00 00, len=136
03/25/2015, 08:42:42.388> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Adding session to list.
03/25/2015, 08:42:42.388> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Total number of active sessions = 1
03/25/2015, 08:42:42.388> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] Sending connection response ok.
03/25/2015, 08:42:42.388> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x5bf01e9d8f889fe5} [4] connection_response (end), 0
03/25/2015, 08:42:42.580> LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr4;B:srvr0004 to A:srvr4, message = 0b 00 00 00, len=16
03/25/2015, 08:42:42.602> LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0x5bf01e9d8f889fe5} MBX_CON_COMPLETE
03/25/2015, 08:42:42.602> LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0x5bf01e9d8f889fe5} connection_complete: SOFT - MBX_CON_COMPLETE
03/25/2015, 08:42:43.645> LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0x5bf01e9d8f889fe5} monitor thread: connection_complete(MBX_CON_COMPLETE) callback is successful
03/25/2015, 08:42:43.646> LVL:2 RC: 0 AGENT :mb_send_acknowledgement: {s_tag:0x5bf01e9d8f889fe5} Sending ack.
03/25/2015, 08:42:43.646> LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x5bf01e9d8f889fe5} 8 bytes
03/25/2015, 08:42:43.748> LVL:2 RC: 0 AGENT :mb_send_acknowledgement: {s_tag:0x5bf01e9d8f889fe5} Succeeded to srvr0004
03/25/2015, 08:52:46.565> LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0x5bf01e9d8f889fe5} Server died.
03/25/2015, 08:52:46.666> LVL:2 RC: 0 AGENT :tera_agent_disconnect [soft host]: agent close code: 6, disconnect reason: 0
03/25/2015, 08:52:46.666> LVL:2 RC: 0 AGENT :tera_agent_disconnect: {s_tag:0x5bf01e9d8f889fe5} disconnect is ** NOT ** pending (hndl: 4, pid: 484, process handle: 000003dc)
03/25/2015, 08:52:46.666> LVL:2 RC: 0 AGENT :tera_agent_disconnect: {s_tag:0x5bf01e9d8f889fe5} Server process already exited (hndl: 4, pid: 484, process handle: 000003dc)
03/25/2015, 08:52:46.666> LVL:2 RC: 0 AGENT :tera_agent_finish_disconnect_thread: connection_closed 6
03/25/2015, 08:52:46.939> LVL:2 RC: 0 AGENT :sSERVER_SESSION::~sSERVER_SESSION: {s_tag:0x5bf01e9d8f889fe5} Closing pcoip server process handle 00000000000003DC
03/25/2015, 08:53:01.517> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: ==========> New connection request <===========
03/25/2015, 08:53:01.518> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_address value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
03/25/2015, 08:53:01.518> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_port value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
03/25/2015, 08:53:01.518> LVL:2 RC: 0 AGENT :Client address is 0.0.0.0:0 (host order)
03/25/2015, 08:53:01.518> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: For Soft Host: Using Version 1 Tag
03/25/2015, 08:53:01.518> LVL:2 RC: 0 PRI :pcoip_agent_connect_req: {s_tag:0x3c5d2733bc4b5aa} Session ID for Soft Host: Tag:'A8XSczvEtaoA' Value:03c5d2733bc4b5aa
03/25/2015, 08:53:01.518> LVL:2 RC: 0 AGENT :server_listen_on_addr is 0.0.0.0:0 (host order)
03/25/2015, 08:53:01.518> LVL:1 RC: 0 AGENT :pcoip_agent_connect_req: type = 2
03/25/2015, 08:53:01.518> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0x3c5d2733bc4b5aa} Session ID = 5; codec = 2.
03/25/2015, 08:53:01.518> LVL:1 RC: 0 AGENT :pcoip_agent_connect_req: debug trace log 1