Hi,
We are having a weird issue. One of our user is entitled to a pool, he is able to login to the desktop using his view client but just once.
But once he disconnect, he is not able to reconnect. He then gets "The View Connection Server authentication failed. You are not entitles to use the system."
The only workaround I figured out, is to go to the sessions tab under the desktop pool and "Logoff" his session. Then he is able to connect again.
We have about 10-15 users using that pool, only that user is having issue.
I checked the View Client logs, connections server logs and AD logs, they report no errors or warning.
View client logs:
2013-04-03T13:27:23.213-04:00 INFO (102C-1FE0) <Main Thread> [wswc] Windows Client started
2013-04-03T13:27:25.694-04:00 ERROR (102C-1DD4) <MessageFrameWorkDispatch> [wswc_command] brokerLogon response xml ERROR: code=AUTHENTICATION_FAILED, errorMessage="Authentication failure", userMessage="You are not entitled to use the system."
2013-04-03T13:47:34.625-04:00 ERROR (102C-1DD4) <MessageFrameWorkDispatch> [wswc_command] brokerLogon response xml ERROR: code=AUTHENTICATION_FAILED, errorMessage="Authentication failure", userMessage="You are not entitled to use the system."
But on the connection server side they are no error, as it is not even trying to connect.
Any advice ?
Thank you
Alex