Hello, we are trying to make View 6.0.1 with windows 8.1 desktop for our users.
We have some issues you may help with as the support did't find the solution yet (has been 2 weeks).
Here are the facts:
Users may have an error message when they connect to the pool - 1 try after about 10sec : the connection to the remote computer ended
second try --> the display protocol for this desktop is currently not available
try 3 --> may have a desktop on the desired pool or routed to the DR pool
we have this message in the event viewer of the connection server:
unable to lauch from pool XXX for user XXX: there were no machine available that reported protocol [PCOIP] as ready
there is about 45 VDI desktop available in the pool
events in the view administrator : the pending session on machine XXX for user XXX has expired
we can have this problem in the morning or during the day, sometime user are also disconected while they are working.
the configuration:
View 6
1 connection server(6.0.1) by sites running win2012R2 + all patches
esxi 5.5
we are using linked clones with PCOIP and refresh after logoff
desktop are windows 8.1 with all patches
we are connecting the VDI from a Wyse or from horizon client installed in a windows 7 desktop, we have the problem on the both configuration.
support already checks all logs everywhere, we also created a fresh simple master to be sure that the problem is not master related, we don't have the solution yet.
I hope somebody knows something about this problem or any ideas about new paths to check, I have read all tickets about that and it's most of the time network related, I have checked all firewalls also (network problem would be for all users, not for random part of them).
We don't have security gateway.
Thank you for your advice.
Regards.